Zeffy price and terms
Terms
- Free plan
- YesYes
The terms in full
Every feature is free with no time limit, for nonprofits and registered charities in the US, Canada, the UK, Ireland, Australia and Germany that have a bank account in the organization's name. Donor Mail (printed letters, US only) costs $1 per letter and is the only priced feature.
- Sign up without sales
- YesYes
For AI agents
- API
- Partly
Where these prices come from
What we checked on Zeffy
Fees on 200 tickets at $25
On 200 tickets at $25 the organizer keeps the full $5,000: Zeffy charges no platform, ticket or card processing fee, and buyers pay only the ticket price plus any optional contribution they choose to add to Zeffy.
There is no platform fee, no transaction fee, no credit card processing fee and no subscription. Payouts to your bank account are free too.
Fees on 50 tickets at $25
A 50-ticket event at $25 costs the same as a large one, nothing: fees do not scale because Zeffy bills no per-ticket or percentage fee at any volume, and every feature is included free.
On the page: What Is Zeffy?, opening section on pricing
The fee per ticket
There is no percentage, fixed per-ticket amount or cap to report, because Zeffy deducts nothing from a paid ticket; its revenue comes only from the optional contribution a buyer may add at checkout.
Unlike other fundraising platforms, Zeffy covers all processing fees and charges no platform fee.
Card processing
Stripe processes the cards and Zeffy absorbs the processing cost rather than passing a rate to the organizer or adding it to the buyer's total, so no percentage is published.
Zeffy uses the Stripe payment platform to provide Organizations with a Payment Account, some functions of which are integrated into the Platform.
All-in price at checkout
The ticket price the buyer first sees is what the organizer receives; the only later additions are the optional Zeffy contribution and, where the organizer enables it, a sales tax line.
you receive 100% of every donation, ticket or purchase, whether the donor contributes or not
Free events
Free events cost nothing: you create a $0 ticket rate, free tickets can sit beside paid rates on the same form, and no bank account is needed if you take no payments.
To create a $0 ticket, you must enter "0" in the price section when creating your event ticket.
Fees on refunds
Refunds return the full amount because no platform fee was taken, but the buyer's optional contribution to Zeffy is not refunded automatically; the donor must request it from their confirmation email.
The optional contribution made to Zeffy is not automatically refunded when you refund a donor’s payment.
Nonprofit rates
The whole platform is nonprofit-only and free: eligibility is limited to nonprofits and registered charities in six countries, and there is no cheaper or dearer tier to choose between.
Be a non-profit or registered charity in the US, Canada, the UK, Ireland, Australia, or Germany
Plans and subscriptions
There is no monthly or yearly plan to buy and nothing is gated behind one, so a plan cannot change your fees; the single exception is Donor Mail at $1 per printed letter.
On the page: What Is Zeffy?, opening section on pricing
Donations and tips
Buyers can add a donation to any event form through the Add-ons section, and Zeffy's checkout also asks them, twice, whether they want to leave an optional contribution to Zeffy itself.
We mention the voluntary contribution twice on our forms—once when donors begin filling out the form, and again at the payment confirmation step.
Sales tax on tickets
adds a tax line you set: you enter the rate and tax ID per ticket, Zeffy calculates and collects it at checkout and reports it, but only for US and Canadian organizations.
Tax at checkout is available only to organizations in the US and Canada.
When you get the money
Money is deposited to your own bank account on a schedule, not held until after the event: weekly by default, monthly or next-day if eligible, after a 1-3 day fraud review, and payouts are free.
Weekly: Payouts are sent every Monday (this is the default payout schedule for Zeffy accounts)
Disputed charges
Zeffy files the evidence for you, but if the bank rules for the buyer who disputed the charge, the organization loses the funds; no fee for this is named anywhere in the dispute article.
If the dispute is resolved in the donor's favor, marked as "Dispute lost," the donor will keep their refund.
Your buyers’ details
You get buyer and attendee details, can export the guest list to Excel or PDF with their answers, and can email all or a filtered subset of guests from Zeffy's own tool.
Send an email to all or a subset of your guests
Ticket types and discounts
Multiple ticket rates, scheduled early-bird pricing, group bundles, pay-what-you-can and members-only rates are all built in, plus percentage or dollar discount codes with usage limits.
Schedule ticket rates with a start and end sale date, for example to offer early bird pricing
Reserved seating
There is no interactive seating map: Zeffy's own instruction is to upload a seating chart image, add a ticket rate per row and use capped single-select questions so each seat can only be taken once.
To integrate a seating chart or floor plan to your Zeffy form, we recommend adding your seating chart to your form description and then allow guests…
Questions at checkout
You can ask your own questions either once per order or once per attendee, restrict a question to chosen ticket rates, mark it required and cap how often an answer can be picked.
Add questions in the "Per attendee" section to collect information from each attendee, or in the "Buyer only" section to collect information once per…
Registration forms and waivers
Custom fields of several response types are standard, but there is no waiver feature: Zeffy tells you to paste the waiver text into a required checkbox question or attach it to the thank-you email.
While Zeffy doesn't have a specific function to add a waiver to your forms, we offer two different types of workarounds!
Timed entry
Multi-date events let buyers pick a date and time slot first, and you cap sales per slot with a total per date plus a per-rate limit for each occurrence.
The "Total number of tickets per date" is where you indicate the total number of tickets that can be sold per date.
Waitlist
Zeffy states plainly that there is no waitlist feature; the documented workaround is a free ticket type named Waitlist, whose registrants then receive your normal event emails.
Zeffy doesn't have a built-in waitlist feature for events.
Online events
Online and hybrid events are supported alongside in-person ones, with attendee information collected and e-tickets emailed; the joining details are carried in the e-ticket and confirmation email you customize.
Sell tickets for in-person, online or hybrid events, collect attendee information, send e-tickets and scan them at the door.
Sell on your own website
An HTML snippet puts the campaign on your own page so buyers complete the purchase without leaving it, though embedded forms drop your description, images and logo.
Embedding a Zeffy campaign on your website lets visitors donate, register for events, purchase memberships, buy tickets, or support your organization…
Website builders
native plugin or app for WordPress and Wix, plus step-by-step embed guides for Squarespace, Shopify, Weebly, GoDaddy and any builder with a custom HTML block.
For your website, Zeffy offers a WordPress plugin, campaign embeds, and tracking integrations like Google Analytics.
Add-ons
The only add-on on an event form is an extra donation; merchandise is sold through a separate online store campaign rather than added to a ticket order.
In the Add-ons section of the form editor, turn the additional donation option on or off.
Recurring events
One form can carry a daily, weekly or monthly recurrence or sporadic extra dates, but every occurrence shares the same rates and details; per-date ticket variations are not possible.
The information for each date and time added is exactly the same across all occurrences - it isn't possible to have ticket variations across dates or…
Refunds and transfers by buyers
Buyers cannot refund themselves or hand a ticket to someone else: purchases are final by default and the organizer performs refunds, cancellations and date transfers from the dashboard.
Unless a nonprofit specifies otherwise in its payment form, Zeffy treats all purchases made through the Platform as final.
Check-in app
Scanning is free and needs no hardware: any phone camera opens the ticket's QR link, or the Zeffy Tap to Pay app checks it in directly, and unlimited volunteers can share the check-in manager link.
You can scan with any smartphone camera or QR scanning app, or with the lightning check-in manager in the Zeffy Tap to Pay app.
Door sales
The Tap to Pay app turns a phone into a card reader with no terminal and no fee, and cash can be logged in the same app, though auctions, memberships and recurring gifts are excluded.
Zeffy's Tap to Pay app acts as a point of sale (POS) on your phone without the need for a physical terminal.
Apple Wallet
Buyers who open their confirmation email on a phone can save the e-ticket straight into Apple Wallet, so no printed ticket or PDF is needed at the door.
When donors open their confirmation email on their mobile device they will be able to add their tickets to their Apple Wallet or Google Wallet.
Google Wallet
Google Wallet is offered on the same path as Apple Wallet, from the confirmation email on a mobile device; on desktop the ticket saves as a PDF instead.
On the page: How can my donors save their e-tickets? section
Listed where buyers browse
Zeffy runs no ticket marketplace and does not promote your event, so no commission can apply; discovery is yours to drive through your link, QR code or your own Zeffy organization page.
Your campaign is not actively promoted by Zeffy before you share the link, so supporters should not be able to find it unless they have the direct…
Email to buyers
Past buyers land in the built-in CRM and can be emailed from Zeffy with templates, scheduling and open and click tracking, including a filtered subset of one event's guest list.
Send emails and newsletters to your contacts from Zeffy, with templates, scheduling, and open and click tracking.
Ad tracking
A Meta Pixel cannot be placed on a Zeffy form; you must ask support to redirect buyers to your own thank-you page where your pixel fires, and Google Analytics is US accounts only.
You cannot directly add a Meta Pixel (Facebook Pixel) to Zeffy forms.
Promoter links
Peer-to-peer campaigns give supporters and teams their own pages, links and a public leaderboard, but that machinery is for donations; paid registration links to one ticket form and sells one ticket at a time.
Fundraisers are ranked on a public leaderboard by amount raised, and donors can be publicly recognized (or opt to remain anonymous).
Works with
QuickBooks Online syncs directly, Zapier and viaSocket cover no-code automations to tools like Mailchimp, Salesforce and Google Sheets, and webhooks plus the API handle anything custom.
Zeffy connects to other tools in four ways: QuickBooks for direct accounting sync, Zapier or viaSocket for no-code automations, the Zeffy API and…
API
A documented REST API with webhooks exists, but it is read-only across payments, contacts and campaigns, and only the single account admin can generate a key.
The Zeffy API gives you read access to three core areas of your account
United States
If you have a US Zeffy account, all payments will be processed in USD (United States Dollars).
On the page: What countries and currencies are supported? - Credit Card payments list
Free to start
You can sell tickets without paying Zeffy anything at all: every feature is free, Zeffy absorbs the card fees, and payouts to your bank cost nothing.
On the page: What Is Zeffy?, opening section on pricing
Sign up without a sales call
You sign up and publish the same day with no sales call: a campaign goes live as soon as you finish creating it, and a weekly demo is optional rather than required.
When you finish creating a campaign on Zeffy, it is automatically published and live.
Contract
There is no contract term, exclusivity or subscription to leave: the agreement lasts only as long as you use the service and either side may end it whenever they choose.
Subject to any provision to the contrary in this Agreement, either party may suspend or terminate the Agreement and the Services at any time.
Support on event day
Email, live chat and a toll-free phone line are all published, with a stated reply within one business day by email and a few hours on chat, but no business hours are given on this page.
By email, phone, or chat, we're here to answer all of your questions so that you can maximize your resources.
Zeffy alternatives
All 9 alternatives6 more alternatives
8 of the 9 publish a price.
- TicketSpiceFrom $0.99 per ticketFlat 99¢-per-ticket ticketing for events and attractions, with in-house payments and a box office app.
- Ticket TailorFree, then about $0.80 per ticketFlat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
- RSVPifyFree, then $0.90 per ticketRegistration, ticketing, guest management, seating, and QR-code check-in in one platform.
- RunSignupFreeFree endurance-event registration platform billed only through per-transaction processing fees.
Sources and changes
Last changed
Sources27
- support.zeffy.com/what-is-zeffy-t8qzy
- support.zeffy.com/terms-and-conditions-of-use-users-poi4t
- support.zeffy.com/configuring-an-event-campaign-on-zeffy-rd9ar
- support.zeffy.com/how-are-e-tickets-generated-on-zeffy-l54s1
- support.zeffy.com/integrating-zeffy-with-other-softwares-74zts
- support.zeffy.com/setting-up-an-event-with-multiple-dates-and-times-h4jnl
- support.zeffy.com/understanding-campaign-visibility-and-privacy-38obv
- support.zeffy.com/zeffy-really-is-free-no-fees-no-catch-4zjir
- support.zeffy.com/access-and-download-your-campaign-guest-list-with-answers-to-questions-04ck6
- support.zeffy.com/add-a-waitlist-to-your-event-iu3b4
- support.zeffy.com/add-taxes-to-ticket-price-store-items-or-auction-items-epdqq
- support.zeffy.com/adding-a-seating-chart-to-your-event-go5x8
- support.zeffy.com/an-overview-of-zeffys-event-feature-j6ymd
- support.zeffy.com/app-setting-up-zeffy-tap-to-pay-ac2zt
- support.zeffy.com/checking-in-guests-the-day-of-your-event-scan-their-e-ticket-or-check-them-in-manually-using-the-check-in-manager-kpd21
- support.zeffy.com/disputes-and-chargebacks-y63dc
- support.zeffy.com/get-started-with-the-zeffy-api-yourg
- support.zeffy.com/host-a-free-event-and-create-free-tickets-to-an-event-hbgud
- support.zeffy.com/how-to-add-a-waiver-to-your-form-l0v94
- support.zeffy.com/how-to-embed-your-zeffy-campaign-on-your-website-km0gv
- support.zeffy.com/is-my-organization-eligible-to-use-zeffy-8m24r
- support.zeffy.com/issue-refunds-and-manage-cancellations-sfeqf
- docs.zeffy.com/org/questions-frequentes/contact
- support.zeffy.com/set-up-a-peer-to-peer-campaign-i4ipz
- support.zeffy.com/supported-countries-and-currencies-on-zeffy-q0d8l
- support.zeffy.com/use-meta-pixel-with-zeffy-campaigns-7domo
- support.zeffy.com/zeffy-payouts-schedules-amounts-and-reports-ajuec
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