RunSignup price and terms
Terms
- Free plan
- YesYesNo subscription or monthly fee for the organizer at all
The terms in full
the platform is paid for out of per-transaction processing fees of 6% + $1 on cart totals up to $249.99, and a free event carries no processing fee.
- Sign up without sales
- YesYes
For AI agents
- API
- Yes
Pricing page, captured
info.runsignup.com/pricing, checked
What we checked on RunSignup
Fees on 200 tickets at $25
$400 in fees on 200 tickets at $25 on Processing Fees, all paid by the organizer: each ticket costs the buyer $25 and the organizer keeps $4,600. The organizer can pass the fees on to buyers instead.
On the page: Pricing Chart, Cart Total $0.01 - $249.99 row
info.runsignup.com/pricingChecked
Fees on 50 tickets at $25
$100 in fees on 50 tickets at $25 on Processing Fees, all paid by the organizer: each ticket costs the buyer $25 and the organizer keeps $1,150. The organizer can pass the fees on to buyers instead.
On the page: Pricing Chart, Cart Total $0.01 - $249.99 row
info.runsignup.com/pricingChecked
The fee per ticket
A percentage plus a fixed dollar, banded by cart total and charged once per cart rather than per ticket, so group orders dilute the fee; no cap is published.
RunSignUp fees are calculated based on the total at checkout, not per registration. This can save your registrants money when they register multiple…
Who pays the fees
The organizer chooses between three settings per fee type, so the registrant can carry the fee, the event can pay the fee itself out of the ticket price, or the two can split it evenly.
We allow event directors to set flexible payment options for their fees. Processing fees can be paid by the participant, absorbed by the event, or…
info.runsignup.com/pricingChecked
Card processing
Card processing is inside the single banded fee rather than charged on top, and the vendor names Adyen as the processor behind payment accounts; no separate card rate is published.
Includes platform and credit card fees.
info.runsignup.com/pricingChecked
All-in price at checkout
A live event page prints one all-in figure per distance and names the fee inside it, so a buyer sees $86.80 including the $6.80 fee before clicking Sign Up; the fee is only this visible when the organizer passes it on rather than paying it out of the price.
Price: $86.80 incl. $6.80 Fee
Free events
A zero-dollar cart carries no processing fee at all, which the pricing chart states as a band and the prose repeats twice without qualification.
When your event is free, so is the processing fee. There are no processing fees for free events. Free is free.
info.runsignup.com/pricingChecked
Fees on refunds
By default the registrant does not get the original processing fee back; the organizer can return it only by covering it from race proceeds, and may also set its own refund handling fee.
If you would like to issue refunds that cover the participant’s original Race Registration Processing Fee that goes to RunSignup, you can choose to…
Nonprofit rates
The lower rate applies to donations into nonprofit payment accounts, a flat 4% including merchant fees, while registration processing fees follow the same bands for every organizer.
Keep donation costs down and raise more for your cause with a simple donation processing fee of 4% for all donations to nonprofit payment accounts.
info.runsignup.com/pricingChecked
Plans and subscriptions
There are no tiers to buy and nothing to upgrade: the vendor states it earns only from processing fees and sells no subscription, plan or monthly package.
No Hiding Our Pricing. No Subscriptions. No Plans. No Monthly Fees.
info.runsignup.com/pricingChecked
Donations and tips
Donations work standalone, inside the registration path and as a checkout add-on with up to three suggested amounts, at a flat 4% fee; nothing on these pages asks buyers to tip RunSignup itself.
Donations always have a flat 4% processing fee — and yes, that includes merchant fees.
info.runsignup.com/pricingChecked
Refund protection at checkout
offered, off by default: FanShield registration protection is sold by a third party at checkout, priced as a percentage of the order with a $2.99 minimum paid by the registrant, and neither option is preselected though one must be chosen to continue.
Add-on coverage is offered during the checkout flow where consumers have the option to add or decline coverage with one click. The consumer cannot…
Sales tax on tickets
collects and remits — in marketplace states RunSignup calculates, collects and files the sales tax on registrations and merchandise on the organizer's behalf, and always handles tax on its own processing fee.
In Marketplace states, RunSignup is responsible for collecting the taxes and will report and pay it to each state.
When you get the money
Money reaches the organizer's own account as registrations sell, by weekly direct deposit by default or daily on approval, but RunSignup can hold back a refund reserve that is only released after the event and a check payout costs $10 and needs $1,000 owed.
We allow you to choose direct deposit or check payments from the credit card payment gateway to the Payment Account which we maintain for your Event…
Disputed charges
RunSignup receives the notice and fights the dispute for you at no stated charge, but the contract leaves the organizer liable for the refunded proceeds and the card brands' fees when a buyer disputes the charge with their bank, an amount that is not published.
you will be liable to RunSignup for the Event Proceeds refunded to participants or attendees as well as any applicable RunSignup processing fees for…
Your buyers’ details
The contract grants the organizer use of participant lists to market its own future events, and the vendor undertakes never to sell the list or market to those participants itself.
You may use the Event Data in support of the administration and support of your Event and to market your future Events to Participants ... we will…
Ticket types and discounts
Entry types cover dated or count-triggered early-bird increases, group, team, age-based and membership discounts, plus unlimited coupon codes and multi-race bundles.
You can set up early-bird pricing, group and team discounts, age-based discounts, membership discounts, and unlimited coupon codes.
Questions at checkout
Organizers add multiple-choice, free-form, essay, checkbox and yes/no questions with conditional logic to the registration path, and can flag sensitive data collection.
RunSignup gives you flexible options for custom questions, including multiple-choice and open-ended formats, so you can collect exactly the…
Registration forms and waivers
The registration form takes your own fields and collects waivers digitally, with a documented ceiling of three waivers per event for sponsor or governing-body requirements.
You can also collect up to three waivers per event and set up options for sensitive data collection.
Waitlist
A waiting list can be enabled when an event fills, with separate help articles for turning it on and for working through the list afterward.
Participant-initiated transfers, deferrals, and waitlist management
Online events
Virtual and hybrid races are a supported event type with their own setup, results submission and RaceJoy configuration, though the vendor does not describe hosting a stream.
RunSignup powers registration for runs, races, and walks, plus triathlons, cycling events, swim meets, virtual and hybrid races, ultra and trail…
Add-ons
Buyers can buy add-ons and race store merchandise with their registration, with shipping management, taxable-item types and editable add-ons after purchase.
We currently have an option in Add-Ons to ask for a Valid shipping address. The items with that turned on will be taxed according to the shipping…
Recurring events
An annual event is renewed rather than rebuilt, copying settings, store and questions and keeping the same URL, but each edition is still renewed one at a time rather than scheduled as a repeating series.
If you have a race that is reoccurring in some way, such as one that takes place annually, it is beneficial for you and your runners to renew the…
Refunds and transfers by buyers
Participants can request refunds from their own profile and transfer a registration to another person, another event or another race, with the organizer deciding which of these are allowed.
By enabling refunds for your race you allow participants to request a refund for your race right from their RunSignup Profile, freeing you as the…
Check-in app
The RaceDay Checkin app is free on iOS and Android and scans QR codes against live registration data; the setup article does not say whether it keeps working without a connection.
The RaceDay Checkin App works with RunSignup's registration platform to allow you to see live data for registrants of your race.
Door sales
On Site Registration runs a simplified signup on your own devices at the expo or start line, taking cards at the normal processing fee and cash behind a staff password.
Cash Payments: This feature will allow your volunteer to verify cash has been collected and complete the registration for the participant .
Apple Wallet
A pass with the QR code and event details is offered in the confirmation email for most events, branded to the race, with lotteries and virtual events excluded.
Participants can now add their registration(s) to Apple Wallet. This means that they have their QR codes and registration details easily accessible…
Listed where buyers browse
Events appear in RunSignup's public Find a Race directory at no extra cost, since the vendor states the processing fee is its only charge and no marketplace commission is published.
We don’t charge for anything else on our platform. We only charge a processing fee as explained above.
info.runsignup.com/pricingChecked
Email to buyers
Email to past and current participants is included free with unlimited contacts and sends, with templates, a drag-and-drop builder and automated drip campaigns.
Unlimited contacts and unlimited sends, always free
Ad tracking
Facebook Pixel and the Conversions API are supported alongside a GA4 connection and built-in RaceInsights source tracking for every click, registration and donation.
Facebook Pixel and conversion API support to evaluate ad spend
Promoter links
Each participant gets a unique referral link that is tracked automatically, with organizer-set reward thresholds, refund amounts and referral code reports.
A referral link is unique to each participant and automatically tracks who they refer; once they hit your reward threshold, they’re refunded or…
Works with
A first-party Zapier app with triggers, actions and searches covers generic CRM and accounting routing, alongside Double the Donation, HEPdata matching gifts and the major timing systems.
Zapier - Overview and Authentication
API
A documented public API with API keys and OAuth2 covers results, participant download and race creation, released under an Apache free-use license with a two-concurrent-call rate guidance.
RunSignup has implemented a robust and completely open API with a set of partners to make sure our web service is as open as possible.
runsignup.com/APIChecked
Free to start
The organizer can run an event without paying the platform anything, because the processing fee can be passed to registrants and free events carry no fee at all.
RunSignup’s registration software is free to use, with no contracts and no subscriptions. The only cost is a processing fee on paid registrations…
Sign up without a sales call
A guided race wizard opens registration the same day with no technical background and no sales conversation; a call can be scheduled but is optional.
Guided, step-by-step setup for anything from a simple one-course race to a multi-day, multi-course event ... No technical background required to get…
Contract
There is a click-through race contract agreed at setup and renewal, but it is explicitly non-exclusive, carries no minimum term and lets you stop between events without penalty.
Nothing in this Agreement prevents you from using another registration provider or discontinuing use of the Service without penalty
Support on event day
Support runs through a ticket form backed by a large knowledge base, with a sales call bookable separately; the vendor publishes no phone line, live chat or stated support hours.
Are you a race participant or RunSignup Race Director looking for help? Submit a Support Ticket
RunSignup alternatives
All 9 alternatives6 more alternatives
8 of the 9 publish a price.
- HumanitixFree, then $1.29 per paid ticketNonprofit ticketing: 5% + $1.29 a paid ticket, card processing included, profits to charity.
- Ticket TailorFree, then about $0.80 per ticketFlat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
- UltraSignupFree, then $2.50 per registrationRace registration, results and free timing for trail, ultra and endurance events in North America.
- TicketSpiceFrom $0.99 per ticketFlat 99¢-per-ticket ticketing for events and attractions, with in-house payments and a box office app.
Sources and changes
Last changed
Sources16
- info.runsignup.com/pricing
- info.runsignup.com/products/race-registration
- info.runsignup.com/about-us/privacy-policy/race-contract
- info.runsignup.com/products/race-marketing
- help.runsignup.com/support/solutions/articles/17000097245-sales-tax-faq
- help.runsignup.com/support/solutions/articles/17000064221-enable-refunds-for-your-race
- runsignup.com/API
- info.runsignup.com/contact-us
- runsignup.com/Race/Events/TN/Alcoa/ThePistolCreekRun
- help.runsignup.com/support/solutions/articles/17000063282-race-day-registration
- help.runsignup.com/support/solutions/articles/17000064141--why-are-my-registrants-being-charged-different-fees-
- help.runsignup.com/support/solutions/articles/17000064301-renewing-your-race
- help.runsignup.com/support/solutions/articles/17000131376-zapier-overview-and-authentication
- help.runsignup.com/support/solutions/articles/17000133083-what-is-fanshield-
- help.runsignup.com/support/solutions/articles/17000137736-apple-wallet-for-registration
- help.runsignup.com/support/solutions/articles/17000141592-raceday-checkin-app-setup-1-
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