TicketLeap in our research
TicketLeap price and terms
Terms
- Free plan
- YesYes
The terms in full
No subscription, contract or service tier: the platform is free to the organizer when the per-ticket fee is added to the buyer's price, and free events carry no fees at all. If the organizer pays the fee itself, it is taken out of ticket sales instead.
- Sign up without sales
- YesYes
Pricing page, captured
ticketleap.com/info/pricing, checked
What we checked on TicketLeap
Fees on 200 tickets at $25
$150 in fees on 200 tickets at $25 on Free, all paid by buyers: each ticket costs the buyer $25.75 and the organizer keeps $5,000.
We only charge $1 + 2% of the event ticket price (plus a 3% online transaction fee per order)
ticketleap.com/info/pricingChecked
Fees on 50 tickets at $25
$37.50 in fees on 50 tickets at $25 on Free, all paid by buyers: each ticket costs the buyer $25.75 and the organizer keeps $1,250.
On the page: Section 'Understanding your event ticketing fees just got way easier'
ticketleap.com/info/pricingChecked
The fee per ticket
The fee on a paid ticket is a percentage plus a fixed amount, capped: $1 + 2% of the ticket price per ticket with a $20 ceiling, cut to a flat $0.49 on tickets of $5 or less, and a 3% transaction fee per order on top.
Tickets over $5.00: $1 + 2% ticketing fee per ticket, plus a 3% transaction fee per order.
Who pays the fees
You choose per event: buyers pay the ticketing and transaction fees on top by default, or you switch the event to 'Paid by Me' and pay the fee yourself, out of the ticket price, with the one exception that the 3% on door sales must be paid by the organizer.
Event organizers can choose who pays the ticketing fees on an event-by-event basis. By default, ticket buyers pay the ticketing fee and online…
Card processing
TicketLeap processes cards itself through Stripe rather than a third-party merchant account, and the card cost shows up as its own 3% transaction fee charged per order on top of the per-ticket ticketing fee.
We do! Rather than use a third-party merchant like Paypal or Auth.net, we securely manage and pay you for your ticket sales using Stripe, an…
ticketleap.com/info/pricingChecked
All-in price at checkout
By default the ticketing fee and the 3% transaction fee are added to the ticket price the buyer first sees, so the opening price is not all-in; the organizer can instead choose Paid by Me per event, which folds the fee into the ticket price.
By default, ticket buyers pay the ticketing fee and online transaction fee, which are added to the ticket price.
Free events
Free events carry no charge at all: no ticketing fee, no sign-up fee and no monthly fee, and the vendor says the full feature set including the scanning app is still included on them.
There are no fees for free events on TicketLeap. No ticketing fees, no sign-up fees, and no monthly maintenance fees.
Fees on refunds
The features page says a full or partial refund costs nobody a fee, but the ticketing services agreement reserves an additional refund processing fee, so the vendor's own pages do not agree on whether refunds are fee-free.
Simply return the full or partial amount of their orders with no fees for anyone when you do so.
ticketleap.com/info/featuresChecked
Nonprofit rates
The help center states plainly that there is no discounted rate for nonprofits or charities, so a registered nonprofit pays the same $1 + 2% per ticket as any other organizer.
We currently do not offer discounted pricing for nonprofit organizations.
Plans and subscriptions
There are no plans or tiers to buy: the vendor says every organizer gets the whole toolset for free with no subscriptions or upcharges, and the only money it takes is the per-ticket fee.
No subscriptions, contracts, or long-term commitments, ever!
ticketleap.com/info/pricingChecked
Donations and tips
Buyers can give through a 'name your own price' donation ticket type, a donation-only event, or a non-ticketed donation added to an order that already contains a paid ticket; buyer-paid ticketing fees apply to donation ticket types.
Note that any ticketing fees you have set up to be paid by the ticket buyer will be applied to the donation.
Refund protection at checkout
offered, optional and bought by the buyer: TicketLeap says some events carry third-party refund protection at checkout from Protecht or Refund Protect/Refundable.me, claims go to the provider, and it does not affect the organizer's revenue; the pages read do not say whether it is preselected.
Some events offer optional refund protection during checkout. The coverage is provided by a third-party, not by TicketLeap or the event organizer.
Sales tax on tickets
adds a tax line: you enter your state's sales tax percentage during event setup and it appears as a separate line item at checkout, but TicketLeap does not remit it and tells organizers to manage the charge themselves.
makes it easy to add a sales tax charge for your ticket buyers as a line-item at checkout and manage this charge yourself
ticketleap.com/info/pricingChecked
When you get the money
Money is held until after the event: payouts reach the organizer's bank by direct deposit 4-6 business days after the event ends, 5-7 for Canadian sellers, and multi-day events pay out per event date; no payout fee is stated.
All payments are scheduled to be processed and hit your bank account 4-6 business days after the event (5-7 business days for Canadian clients).
Disputed charges
TicketLeap fights the dispute for you and fronts the money, but if the bank rules against you it recovers the order amount plus the $11.50 dispute fee from your future payouts, so the organizer ultimately bears a lost dispute.
TicketLeap must recover the total funds from your future payouts (including the $11.50 claim fee), depending on the status of your event payment
Your buyers’ details
You can view and download the full attendee list with registration answers, and email campaigns go to your buyers from inside the platform, though marketing emails only reach buyers who opted in to receive them.
Quick view and download the complete attendee list. Review and download registration question answers
Ticket types and discounts
Paid tiers including general admission, VIP and early bird sit alongside free and pay-what-you-want tickets, and percentage or fixed-amount discount codes can be created with a per-order usage limit.
Sell from a variety of tickets to best suit your event's unique needs, including paid (general admission, VIP, early bird, etc.), free, and…
ticketleap.com/info/featuresChecked
Reserved seating
A seating chart builder lets you drag and drop seats, rows and blocks over an uploaded venue map, price by section and hold seats, so buyers choose their own seat at checkout.
lets you create your own layout with drag-and-drop seats, rows, and blocks over your uploaded venue map. Price map by section, and make it super easy…
ticketleap.com/info/featuresChecked
Questions at checkout
Custom registration questions, waivers and opt-ins can be added to the checkout page in several formats such as multiple choice, address and phone number, and answers are downloadable per buyer or per event.
You can add and customize registration questions, waivers, and opt-in questions you want to be presented on your event's checkout page.
Registration forms and waivers
The registration product builds a branded page with your own checkout questions and a waiver buyers must read and agree to before buying, with the answers collected against each attendee.
Require ticket buyers to read and agree to your event's terms before buying their tickets.
ticketleap.com/info/featuresChecked
Timed entry
Timed entry tickets can be sold for slots separated by minutes, hours or days, and the vendor presents it as the way to cap capacity per slot and spread crowd flow.
Offer your attendees more flexibility with tickets to specific time slots separated by minutes, hours, or days. That way, you can effortlessly…
ticketleap.com/info/featuresChecked
Sell on your own website
The website tool is a customizable 'Buy Tickets' button whose generated code you paste onto your site; the vendor describes it as directing buyers from your website to a TicketLeap ticket-purchasing page rather than checking out in place.
This is a fast and straightforward way to direct ticket buyers from your website to a ticket-purchasing page.
Recurring events
A recurring event scheduler creates a series of timed entry slots in bulk and lets you add, view and edit them together, and past events can also be cloned instead of rebuilt.
Create a customized series of timed entry slots for your event in just minutes! Effortlessly add, view, and edit your recurring events in bulk.
ticketleap.com/info/featuresChecked
Refunds and transfers by buyers
Buyers cannot refund or exchange themselves: the help center tells them to contact the event organizer directly through the event page's contact form, and the organizer processes any refund or exchange from the orders report.
To request a refund or exchange, you must contact the event organizer directly.
Check-in app
TicketLeap Scan is a free iOS and Android app that scans QR codes, looks attendees up by name and shows live attendance stats; the vendor publishes network and device recommendations and the pages read never say whether it scans offline.
Download our free mobile app, TicketLeap Scan, and start scanning! TicketLeap Scan is available for both iOS and Android mobile devices.
Door sales
Door sales run through a free Box Office app at a reduced flat fee of $1 per ticket, or $0.49 on tickets of $5 or less; card payments still carry the 3% transaction fee, cash and check payments do not.
For tickets sold at the door, our fee is simply a flat rate of $1 per ticket (less than our standard fee!). For paid tickets priced at $5 or below,…
ticketleap.com/info/pricingChecked
Email to buyers
Email Campaigns sends to your past ticket buyers from inside the platform, but promotional sends are limited to people who opted in to your marketing emails, while operational emails reach everyone on the selected event.
Marketing Email - these can be used to promote your organization or events. Marketing emails are only sent to ticket buyers and attendees who have…
Ad tracking
Meta Pixel, Google Analytics 4, Google Tag Manager, Google Ads and Bing conversion tracking each have their own setup article, so paid campaigns can be measured against ticket sales.
Easily integrate with Google Analytics, Google Tag Manager, or Meta Pixel to level up your analysis!
ticketleap.com/info/featuresChecked
United States
Selling and payouts are supported in the United States, Canada and Australia in their standard currencies, with transactions processed locally by country
We currently allow you to sell tickets in the standard currencies for the United States, Canada, and Australia.
ticketleap.com/info/pricingChecked
Canada
Selling and payouts are supported in the United States, Canada and Australia in their standard currencies, with transactions processed locally by country
On the page: FAQ, 'What currencies can I sell tickets in?'
ticketleap.com/info/pricingChecked
Free to start
There is no subscription, contract or service tier: the whole platform is free to the organizer when the per-ticket fee is added to the buyer's price, and free events carry no fees at all.
Skip the upcharges, subscriptions, or contracts of our competitors! Gain full access to our event ticketing platform for free when you pass our small…
ticketleap.com/info/pricingChecked
Sign up without a sales call
Sign-up is self-serve with no sales call: you give contact and event details, set up how you get paid, and publish, with the vendor claiming no application process and a couple of minutes to start.
No lengthy application process or contracts required.
ticketleap.com/info/featuresChecked
Contract
There is no contract, subscription or long-term commitment to sign, so an organizer can run one event and stop; the ticketing services agreement does require all ticket payments to run through TicketLeap's processor.
On the page: 'A low cost ticketing system' grid, 'No contracts' card
ticketleap.com/info/pricingChecked
Support on event day
Phone and email reach a person 9am-5pm Eastern on weekdays, with emergency cover at night and on weekends and a separate email queue for ticket buyers; no live chat with a person is offered, only a help center.
They're available 9am-5pm EST during the week via email and phone number, with emergency support on nights and weekends.
ticketleap.com/info/featuresChecked
TicketLeap alternatives
All 9 alternatives6 more alternatives
All 9 publish a price.
- Ticket TailorFree, then about $0.80 per ticketFlat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
- RunSignupFreeFree endurance-event registration platform billed only through per-transaction processing fees.
- HumanitixFree, then $1.29 per paid ticketNonprofit ticketing: 5% + $1.29 a paid ticket, card processing included, profits to charity.
- RSVPifyFree, then $0.90 per ticketRegistration, ticketing, guest management, seating, and QR-code check-in in one platform.
Sources and changes
Last changed
Sources15
- ticketleap.com/info/pricing
- ticketleap.com/info/features
- support.ticketleap.com/en_US/getting-started-with-ticketleap/what-are-the-fees-associated-with-using-ticketleap
- support.ticketleap.com/en_US/fees-payments/how-do-i-change-who-pays-the-fees
- support.ticketleap.com/en_US/attendee-management/how-can-i-email-attendees
- support.ticketleap.com/en_US/attendee-management/how-do-i-see-my-attendee-lists
- support.ticketleap.com/en_US/customizing-enhancing-event-pages/how-do-i-add-custom-registration-questions-to-my-events
- support.ticketleap.com/en_US/customizing-enhancing-event-pages/how-do-i-create-donations-for-my-event
- support.ticketleap.com/en_US/fees-payments/what-happens-when-a-chargeback-is-filed
- support.ticketleap.com/en_US/fees-payments/when-do-i-get-paid
- support.ticketleap.com/en_US/getting-started-with-ticketleap/how-to-set-up-a-free-event-on-ticketleap
- support.ticketleap.com/en_US/marketing-integrations/creating-a-buy-tickets-button
- support.ticketleap.com/en_US/refunds-exchanges-and-payments/can-i-get-a-refund-or-exchange-my-ticket
- support.ticketleap.com/en_US/refunds-exchanges-and-payments/refund-protection-faq
- support.ticketleap.com/en_US/ticketleap-scan-app/introduction-to-ticketleap-scan
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