What we checked on Spektrix
The fee per ticket
Spektrix Payments states card-network costs plus 0.8% of transaction value; the software service rate is agreement-specific.
Interchange fees + card scheme fees + 0.8% of transaction value.
Card processing
Spektrix Payments publishes a card-processing formula combining interchange, card-scheme fees, and a stated percentage.
On the page: Card-processing-fees table
Donations and tips
Clients can offer checkout donations, let buyers change the amount, or let them decline.
Customers can increase or decrease the Donation Amount, or choose not to donate.
When you get the money
Spektrix Payments sends daily payouts by default, two business days after a sale; other schedules are available.
By default payouts take place on a daily basis two business days after the sale.
Disputed charges
Spektrix Payments documents card-payment disputes, but the reviewed page does not establish which party ultimately bears every loss.
Only card payments can be disputed.
Your buyers’ details
Spektrix keeps customer records and can collect contact preferences during checkout for organizer-managed communications.
The system still generates a customer record as normal using the details collected in the order.
Ticket types and discounts
The booking flow lets customers choose ticket types while adding reserved-seat tickets to their basket.
EditTickets is used to allow the customer to select their ticket types when adding tickets to their basket from a reserved seating area.
Reserved seating
Customers can choose where to sit for configured reserved-seat events, with best-available allocation also available.
The choose seats page allows customers to choose where they would like to sit (if the event has reserved seating).
Questions at checkout
Organizers can show custom order attributes online and make individual fields required during checkout.
The client can select whether or not an attribute is required.
Sell on your own website
Spektrix supplies prebuilt pages that organizers can style and place on their own sites as iframes.
A set of pre-built, unstyled web pages, designed to be styled and placed on the client's site as iframes
Website builders
embed only: Spektrix is CMS-agnostic and uses scripts or iframes rather than its own CMS plugins.
We don’t offer plugins to integrate CMS with Spektrix.
Add-ons
The booking flow can show linked supplementary events, including parking, dining, or other related items.
The Supplementary Events page will appear after the Edit Tickets screen if the event that the user has added tickets to is linked to a supplementary…
Recurring events
Spektrix sells a preconfigured fixed series in one order without requiring separate seat choices.
A fixed series is a preconfigured package of instances that can be booked in one order without the customer having to choose a seat for each instance.
Apple Wallet
Configured digital passes let buyers save tickets in Apple Wallet from ticket emails or account orders.
Digital Passes allow customers to use their Apple Wallet and Google Wallet to store tickets.
Google Wallet
Configured digital passes let buyers save tickets in Google Wallet from ticket emails or account orders.
On the page: Digital Passes
Email to buyers
Spektrix integrates with Dotdigital so organizers can use customer engagement and purchase information in email campaigns.
The integration between Spektrix and Dotdigital is a two-way communication which means information is sent back and forth between Dotdigital and…
Ad tracking
Organizers can configure Meta Pixel purchase tracking in Spektrix iframes through Google Tag Manager.
The following steps take place in Google Tag Manager and will result in installing a Meta Pixel on Spektrix iframes.
Works with
Spektrix’s Zapier connection supports configurable workflows with more than 6,000 software platforms.
Spektrix's integration with Zapier allows clients to connect their Spektrix systems with over 6,000 software platforms
API
Spektrix documents its current public REST and JSON API, including public web and authenticated owner modes.
The current API is our third public version. It is a RESTful, JSON-based API.
Support on event day
Spektrix publishes phone and email routes for integration support, but the cited page does not give service hours.
You can reach us via email to support@spektrix.com; phone at 0207 183 3586 (UK/IE) or 1-800-961-5971 (US/CA)
For AI agents
- API
- Yes
Spektrix alternatives
All 9 alternatives6 more alternatives
6 of the 9 publish a price.
- EtixOn quoteVenue-focused primary ticketing with box office, scanning, patron data and marketing, sold by quote.
- TicketmasterOn quoteEnterprise ticketing for venues, teams and promoters, sold through its own marketplace.
- TicketLeapFree, then $1 per paid ticketPer-ticket event ticketing with no plans or contracts, $1 + 2% plus a 3% transaction fee.
- TessituraOn quoteLicensed CRM and ticketing platform for arts and cultural organizations, with no transaction fees.
Sources and changes
Last changed
Sources13
- integrate.spektrix.com/docs/standardbookingflow
- integrate.spektrix.com/docs/Introduction
- integrate.spektrix.com/docs/api/customers/digital-passes
- integrate.spektrix.com/docs/expresscheckoutflow
- spektrix.com/en-us/spektrix-payments-pricing
- integrate.spektrix.com/docs/API3
- integrate.spektrix.com/docs/tracking/meta-pixel
- integrate.spektrix.com/docs/zapier-start
- spektrix.com/en-us/pricing
- support.spektrix.com/hc/en-us/articles/18208973113885-Spektrix-Payments-Card-Reconciliation
- support.spektrix.com/hc/en-us/articles/20271295115805-Introduction-to-Dotdigital
- support.spektrix.com/hc/en-us/articles/22039584809245-Spektrix-Payments-Dispute-Process
- support.spektrix.com/hc/en-us/articles/25969561357469-Donations-at-Checkout
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