Etix in our research
Etix price and terms
Terms
- Sign up without sales
- PartlySome plans
For AI agents
- API
- Yes
Where these prices come from
What we checked on Etix
The fee per ticket
A per-ticket convenience fee plus possible delivery fees is the published structure, but Etix states no percentage, fixed amount, minimum or cap anywhere on its own sites.
A convenience fee (service charge) is assessed for each ticket purchased for the ease of purchasing tickets remotely. Delivery fees may also apply.
Who pays the fees
The convenience fee is assessed on the ticket buyer at purchase, so by default fees sit on top of the ticket price rather than coming out of the organizer's price.
A convenience fee (service charge) is assessed for each ticket purchased for the ease of purchasing tickets remotely.
Card processing
Etix runs card payments through its own processors, but says clients may instead connect their own payment processor; no processing rate or who bears it is published.
Etix processors accept all major credit cards, however some of our clients may choose to utilize their own payment processor when selling their…
Fees on refunds
On a canceled performance Etix returns the ticket price and the per-ticket convenience charge to the buyer, but keeps the per-order delivery handling charge.
Refunds for canceled performances include the ticket price and the per ticket convenience charge(s), unless otherwise stated in the applicable venue,…
Donations and tips
Organizers can take donations at checkout alongside tickets and memberships, and buyers may set a donation recurring; nothing says checkout asks buyers to tip Etix itself.
Our customizable donations feature makes it easy and fast to accept donations at checkout.
Refund protection at checkout
offered, off by default: Allianz Partners ticket insurance is an opt-in third-party add-on the buyer pays for at checkout, and Etix cannot refund it.
Ticket insurance is a 3rd party purchase offered during your check-out. Customers who opt in for this 3rd party ticket insurance option are charged…
When you get the money
For the TutuTix dance line Etix publishes weekly direct deposit of the prior week's sales; for the core Etix platform no payout schedule or payout fee is published.
Tututix is proud to offer the friendliest recital ticketing payout approach on the planet. Each week, we direct deposit the previous week’s sales…
Your buyers’ details
Etix says the organizer owns its ticket-buyer data outright, and the Etix Community CRM lets you sort buyers and export them into your own email campaigns.
Unlike some ticketing companies, with Etix, your data is 100% owned by you and will only be used to sell tickets to your events.
Ticket types and discounts
Full-season and custom packages, group sales, discount offers and price codes are supported, and buyers can enter a promo code at checkout to unlock a price.
Create full-season packages or custom packages where your patrons can choose which specific events they would like to attend. We also make setting up…
Reserved seating
SeatSuite builds seat maps from a venue's existing charts and buyers pick individual seats, with seat views offered from all levels and sections.
SeatSuite allows venues to create new seat maps from existing seating charts to enhance the purchase process and provide more detailed information…
Questions at checkout
Orders carry per-ticket custom information fields such as attendee names and meal choices, which buyers can even edit later from the confirmation email.
All miscellaneous ticket information (names, meal choices, etc.) can be added via your confirmation email by clicking the button which reads: Edit…
Timed entry
Timed entry ticket options cap how many visitors may enter within a given time period, and the support center documents the buyer-side timed entry pass flow.
Our timed entry ticket options allow you to control the number of visitors within a certain time period.
Add-ons
Upsells at checkout cover parking, early entry and VIP areas, and parking passes can also be sold and validated from a handheld device at the gate.
Tailored performance recommendations and upsell options — like parking, early entry, and VIP areas — create a better experience for your customers…
Recurring events
A past performance can be copied rather than rebuilt and season or custom packages sell a series in one purchase, though no automatic recurring schedule generator is described.
That’s why we’ve designed our Performance Builder to quickly create reserved seat and general admission performances from scratch, or you can simply…
Refunds and transfers by buyers
Buyers can transfer or forward their own tickets through Etix Wallet and Account Manager, but self-service refunds do not exist: all sales are final bar a cancellation.
Where available, Etix may offer ticket transfer through Etix Wallet and ticket forwarding through Account Manager.
Check-in app
The Etix Scanner app validates barcodes and QR codes on staff-owned iOS and Android phones; Etix does not say whether it scans offline, as all scans sync to its system.
The Etix Scanner app uses the camera on your iOS or Android device to scan in customers alongside our other scanning devices. All scans are…
Door sales
Etix Sell opens a box office on a tablet or desktop and the integrated parking app takes cash or card at the gate, but no door-sale fee is published.
Integrated with the Etix Box Office platform, our parking app can process cash or credit card payments, and can be used with an optional bluetooth…
Apple Wallet
Each mobile ticket shows an Add to Apple Wallet icon that iPhone buyers tap per ticket, and the Etix Wallet app also pushes tickets into the native wallet.
Ticket purchasers using an iPhone can save their purchased tickets to their Apple Wallet passbook to be accessed at a later date.
Google Wallet
The Etix Wallet app lets buyers move tickets into the device's native wallet, naming Google Wallet, so tickets open without WiFi or cell service.
Easily add tickets to native device wallet (like Apple Wallet and Google Wallet) for tickets access without WiFi or Cell Service.
Listed where buyers browse
Events sell on Etix.com and the Event Discovery Network pushes published events to streaming and aggregation partners; no extra commission for those sales is published.
Once you publish an event created in Etix, the Event Discovery Network automatically pushes your event to participating music streaming and concert…
Email to buyers
Built-in automation emails past and lapsed buyers with onsale reminders, cart abandonment notices and thank-you mails, and the Etix Community CRM exports lists for campaigns.
With features like cart abandonment notification, onsale reminders, exit email capture, and performance recommendations, our always-on marketing…
Works with
The open API shares seat inventory, membership and order data with third-party tools, and Etix cites email marketing, loyalty and food-and-beverage links; no named Mailchimp or Zapier connector is published.
Link Etix sales data to membership and loyalty programs, review event sales alongside food and beverage earnings, or easily populate email marketing…
API
Etix calls its API open and uses it to push event lists and sales data to your site, Google and third parties; no public developer documentation is linked from its site.
Our open API makes it possible to auto-populate your event lists and info directly to your website, Google, third-party websites, and more.
Sign up without a sales call
The core Etix platform is sales-led: every page ends in a demo request or a call to corporate sales, while the TutuTix dance line advertises self-service account setup in minutes.
INTERESTED IN USING ETIX TO TICKET YOUR NEXT EVENT? Give us a call at 855-704-8976 and press 2 to talk to our Corporate Sales Reps or submit your…
hello.etix.com/schedule-demoChecked
Support on event day
Phone lines run Monday to Saturday 9am-8pm and Sunday noon-8pm Eastern through a call center Etix says it never outsources, plus a support form, knowledge base and paid on-site staffing.
Our phone lines are open: Monday – Saturday 9:00 AM - 8:00 PM Sunday 12:00 PM - 8:00 PM Times are reflected in the Eastern Time Zone.
Etix alternatives
All 9 alternatives6 more alternatives
5 of the 9 publish a price.
- Ticket TailorFree, then about $0.80 per ticketFlat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
- TixrOn quoteEnterprise live-event ticketing and commerce platform with quote-only fees.
- TicketmasterOn quoteEnterprise ticketing for venues, teams and promoters, sold through its own marketplace.
- TicketLeapFree, then $1 per paid ticketPer-ticket event ticketing with no plans or contracts, $1 + 2% plus a 3% transaction fee.
Sources and changes
Last changed
Sources16
- etix.com/ticket/online3/purchase-policy.jsp
- hello.etix.com/clients/ticketing
- hello.etix.com/clients/integrations-partnerships
- hello.etix.com/clients/mobile
- hello.etix.com/clients/dance-studios
- hello.etix.com/clients/donations-memberships
- hello.etix.com/clients/marketing
- hello.etix.com/clients/music-venues
- hello.etix.com/etix-event-discovery-network
- support.etix.com/existing-orders/how-do-i-add-names-of-the-passengers-on-my-polar-express-train-ride
- support.etix.com/existing-orders/using-apple-wallet-to-store-tickets
- support.etix.com/general-info/what-are-your-hours-of-operation
- support.etix.com/general-info/what-is-etix-wallet-and-how-do-i-use-it
- support.etix.com/purchasing-tickets/etix-says-sorry-this-card-is-not-accepted-when-i-try-to-purchase-what-can-i-do
- support.etix.com/purchasing-tickets/what-is-allianz-ticket-insurance
- hello.etix.com/schedule-demo
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