Purplepass price and terms
Terms
- Free plan
- YesYesFree and RSVP events, complimentary tickets, box office sales and seating chart building carry no service fee
The terms in full
every paid online ticket costs 2.5% plus $0.99 plus 3% card processing.
- Sign up without sales
- YesYes
Where these prices come from
purplepass.com/learn/pricing, checked
What we checked on Purplepass
The fee per ticket
Purplepass charges one blended fee on each paid ticket sold online: 2.5% of the ticket price plus 99 cents, with no cap stated.
SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE
purplepass.com/learn/pricingChecked
Who pays the fees
The organizer chooses: buyers are charged the fees on top by default, but you can take them on yourself or split them.
By default, the customers will pay all fees, but you can choose to fully absorb fees or even split it up and let the customer pay a portion, and you…
Card processing
Purplepass takes the card payment itself and charges 3% online, on top of the per-ticket service fee; organizers can instead connect their own card processor.
Service Fee - 2.5% plus $0.99 per ticket; Credit Card Processing - 3% of total price (online) or 2.5% of price plus $0.25 per transaction
purplepass.com/learn/pricingChecked
All-in price at checkout
By default the fees are added to the ticket price during checkout rather than built into the price a buyer first sees on the event page.
On the page: Support article, section headed How Can I Control Who Pays Fees, quoted in a search result snippet
Free events
Free and RSVP events carry no service fee at all, so an organizer collecting free sign-ups pays Purplepass nothing.
The pricing is a flat rate of 2.5% + $0.99/ticket. There are no fees for building seating charts, hosting free or RSVP events, no signup fees, no…
Fees on refunds
The service charge is kept when a ticket is refunded, including for a canceled event, so the buyer gets back less than they paid.
If the event is cancelled, you will receive a refund minus the service charge and delivery fee (if applicable), which are not refundable.
Nonprofit rates
Registered nonprofits pay a lower rate on each online ticket, 2.0% plus 99 cents instead of the standard 2.5% plus 99 cents.
On the page: Pricing page fee schedule, quoted in a GetApp search result snippet
purplepass.com/learn/pricingChecked
Plans and subscriptions
There is no monthly or yearly plan to buy: the published schedule is only per-ticket fees and card processing, with no sign-up fee.
On the page: Pricing page fee schedule, quoted in a GetApp search result snippet
purplepass.com/learn/pricingChecked
Donations and tips
Donations are set up as a ticket type, with a minimum amount you choose or zero to accept anything; checkout does not ask buyers to tip Purplepass.
After selecting donation as a ticket type, you will be presented with a field below. Here, you can add a minimum amount that the customer can donate.
Sales tax on tickets
adds a tax line that you set yourself per ticket type; nothing on the pages we read says Purplepass files or pays that tax for you.
Here you can set who pays the service fee (if the customer pays or you will absorb the cost), a custom facility fee, a custom tax, the status of the…
When you get the money
Money is held and paid out the Thursday after the event when Purplepass takes the payments; connect your own card processor and it reaches you as sales happen.
Payouts happen on the following Thursday after your event.
Your buyers’ details
You can download your buyers' contact details from the dashboard and email them from the platform, though the built-in tool only mails people who already ordered.
If you would like to download your customer’s contact information, follow these steps: Log in to your Purplepass event organizer dashboard
Ticket types and discounts
Sale offers and discounts are part of the standard setup, with promo and access codes, early-bird pricing and group discounts documented in the help center.
Advanced ticketing, sale offers, and discounts
Reserved seating
Buyers pick their own seat on a chart Purplepass's team builds for you, and it charges nothing for building the charts.
On the page: Purplepass Ticketing entry, Price paragraph
Questions at checkout
You can add your own questions to the purchase, and the help center documents asking them once per order, per ticket type, or for every ticket bought.
You can create custom questionnaires to survey your guests when they are purchasing tickets.
Registration forms and waivers
Your own fields are asked during the purchase as custom questions; we found no vendor page we could read that documents a waiver attendees sign.
On the page: Guides page, merchandise mode walkthrough
Waitlist
Purplepass says plainly that it has no waiting list for tickets, so a sold-out event collects nothing unless you improvise a ticket type.
No, we currently do not have any sort of waiting list for tickets.
Online events
Livestream is its own ticket type, and buyers watch through a widget on your site or Purplepass's stream page using their code.
Purplepass’ live stream ticket type and widget allows users to manage virtual events in their account. Similar to regular tickets, customers can…
Sell on your own website
A few lines of widget code put the whole buying process on your own site, so buyers never leave your pages to pay.
With a few lines of code, you can fully integrate the entire buying process directly into your own website.
Website builders
native plugin or app for WordPress, through its own plugin for The Events Calendar; any other site takes tickets with the generated embed code.
Sync your Purplepass events with The Events Calendar using our new WordPress plugin. Manage your ticketing 100% through WordPress.
Add-ons
Buyers can add merchandise, parking passes and concessions to the same order, and those items need not count against your admission capacity.
This could include anything from merchandise, parking passes, ticket add-ons such as concessions or beer garden tickets, and more.
Refunds and transfers by buyers
Buyers cannot refund themselves: sales are final unless the event is canceled or postponed, and no vendor page we read offers a buyer-run transfer.
If you've bought a ticket for an event and find yourself unable to attend, we are unable to offer a refund for this reason. All sales are considered…
Check-in app
Purplepass Pro is a free app for phones and tablets that scans printed and digital tickets, and its store listing advertises working with no connection.
Turn your smartphone into a high-speed ticket scanner & entry management tool
Door sales
Door sales carry no Purplepass service fee at all; a card taken at the door is charged 2.5% plus 25 cents per transaction.
On the page: Pricing page fee schedule, quoted in a GetApp search result snippet
purplepass.com/learn/pricingChecked
Listed where buyers browse
Your event appears on Purplepass's own public site, where visitors browse upcoming events; the published fee schedule is the same wherever the ticket sells.
Find upcoming events in your area
purplepass.comChecked
Email to buyers
An Email Customers tool sends and schedules campaigns from your account, but the recipients must be people who already bought from you.
Send and schedule email messages directly to your customers.
Works with
A Mailchimp integration syncs buyer contacts for segmenting, and Purplepass is listed on Zapier for connecting orders to other tools.
With our Mailchimp integration, you can enhance your email marketing by segmenting your customers based on their interests.
United States
Fees and tickets are published in US dollars for US events, and its privacy policy is written for people in the United States
This Privacy Policy is intended to cover collection of information on our website from residents of the United States.
Free to start
Yes, if you pass the fees on: buyers pay all fees by default, there is no sign-up fee, and free events cost nothing at all.
On the page: Support article, section headed How Can I Control Who Pays Fees, quoted in a search result snippet
Sign up without a sales call
You can open an account and publish an event yourself in minutes without talking to sales, though the site also pushes a demo request.
Purplepass makes creating and promoting your event easy; just 6 steps and only takes 15 minutes or less to go live!
Contract
No contract and no sign-up fee to start selling, with unlimited events; special discounted rates or rented equipment are the stated exceptions.
On the page: Purplepass Ticketing entry, Price paragraph
Support on event day
Email and a toll-free phone line are staffed around the clock, and 24/7 support is listed as included at no extra cost.
You can reach customer service by emailing support@purplepass.com or calling us toll-free at 1-800-316-8559. Support representatives are available…
Purplepass alternatives
All 9 alternatives6 more alternatives
8 of the 9 publish a price.
- EventbriteFree, then $69 a monthTicketing platform with a buyer-discovery marketplace and optional fee transfer.
- Ticket TailorFree, then about $0.80 per ticketFlat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
- RSVPifyFree, then $0.90 per ticketRegistration, ticketing, guest management, seating, and QR-code check-in in one platform.
- RunSignupFreeFree endurance-event registration platform billed only through per-transaction processing fees.
Sources and changes
Last changed
Sources21
- purplepass.com/learn/pricing
- get.purplepass.com/eventbrite-ticket-alternatives
- purplepass.com/support/understanding-purplepass-account-payments-processing-and-fees
- guides.purplepass.com/purplepass-merchandise-mode
- purplepass.com/
- purplepass.com/blog/2016/05/17/support-staff-notes-and-advanced-ticketing-options
- purplepass.com/docs/privacy.html
- help.purplepass.com/hc/en-us/articles/21875710869655-Getting-paid-with-Purplepass
- help.purplepass.com/hc/en-us/articles/22001236571927-Selling-merchandise-parking-and-upgrades
- help.purplepass.com/hc/en-us/articles/22027471182999-Collecting-donations-for-events-and-businesses
- help.purplepass.com/hc/en-us/articles/22084480545815-Embedding-ticket-widgets-onto-your-website
- help.purplepass.com/hc/en-us/articles/22175007645719-Downloading-my-customer-s-contact-information
- help.purplepass.com/hc/en-us/articles/22226929225111-Information-for-contacting-customer-service
- help.purplepass.com/hc/en-us/articles/22229077174935-Is-there-a-Purplepass-waiting-list-for-tickets
- help.purplepass.com/hc/en-us/articles/22230286302487-Can-I-request-a-refund-if-I-can-t-attend-an-event
- help.purplepass.com/hc/en-us/articles/25771098917911-Topic-specific-subscription-lists-in-Mailchimp
- get.purplepass.com/purplepass-for-the-events-calendar
- purplepass.com/static/buyers-terms
- play.google.com/store/apps/detailsIndependent source
- purplepass.com/support/adding-recipients-for-the-email-customers-tool
- guides.purplepass.com/using-purplepass-live-stream-feature
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