Prekindle price and terms
Terms
- Free plan
- YesYesThe Free plan is "For free events only" with no fees on free tickets
The terms in full
it includes unlimited ticket types, emailing ticket holders and iOS scanning, but not ticket buyer support, reserved seating, door sales, marketing tools or custom registration forms.
- Sign up without sales
- PartlySome plans
For AI agents
- API
- Yes
Pricing page, captured
prekindle.com/pricing, checked
What we checked on Prekindle
The fee per ticket
A percentage plus a fixed amount on every paid ticket, with no cap or minimum stated anywhere on the pricing page.
$1.59 + 3% per ticket. Turn-key credit card processing is available for an additional 3%. You may also connect your own Stripe account.
prekindle.com/pricingChecked
Who pays the fees
The vendor states its service fees are added to what the buyer pays rather than taken out of the organizer's ticket price.
Our service fees are passed along to the customers and are recognized as some of the lowest in the industry.
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Card processing
Prekindle can process cards itself for an extra 3% per ticket on top of the service fee, or the organizer connects its own Stripe account instead.
Turn-key credit card processing is available for an additional 3%. You may also connect your own Stripe account.
prekindle.com/pricingChecked
Free events
A dedicated Free plan exists for free events and both plans state there are no fees charged on free tickets.
No fees on free tickets
prekindle.com/pricingChecked
Fees on refunds
A full refund returns every fee the buyer paid, but Prekindle then bills those fees back to the organizer, and its public refund policy says the service fee portion is not refunded at all.
All Prekindle transaction fees refunded to the customer will be billed to your account.
Nonprofit rates
Discounts for nonprofit-sponsored events are advertised but no rate is published; the organizer must qualify through the sales team.
If you sell 10,000 or more tickets annually or have a non-profit sponsored event you are planning, we offer discounts! Contact our sales team to hear…
prekindle.com/pricingChecked
Plans and subscriptions
Neither published plan carries a monthly or yearly platform fee; the vendor charges only per paid ticket and says the platform costs the organizer nothing.
Zero cost to you, and no pesky long term contracts
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Refund protection at checkout
offered, off by default: buyers can add Booking Protection to an order, underwritten by a third party whose general terms the vendor links, and the protection fee is never refunded.
If you purchased Booking Protection with your order, please see your receipt email for information on applying for a refund.
prekindle.com/refundsChecked
Sales tax on tickets
collects and remits, but only for qualifying Texas-based events; otherwise the organizer selects "I Will Handle Sales Tax on My Own" and takes on all calculation and filing.
Prekindle will automatically calculate, collect, and remit applicable sales tax for your events (currently available for qualifying Texas-based…
When you get the money
Prekindle holds ticket money and settles after the event, typically the Monday following it, though an organizer connecting its own Stripe account is paid into that account instead; no payout fee is stated.
Payments are typically released after ticket sales settle on the Monday following the event.
Your buyers’ details
Organizers email ticket holders directly from the platform, run past-attendee campaigns and pull customer-level data in reports; on the Free plan the organizer is the buyer contact.
Access detailed ticketing, revenue, and customer-level data to analyze performance and guide smarter decisions.
prekindle.com/featuresChecked
Ticket types and discounts
Unlimited ticket types with promo codes, plus scheduled on-sale dates and tiered or dynamic pricing set in the event wizard; group tickets are not described.
From Announce and On Sale dates/times to Tiered and Dynamic Pricing, you can set it and forget it.
prekindle.com/featuresChecked
Reserved seating
Reserved seating is listed in the paid Professional plan and has its own help center folder covering seat holds, maps and a view-from-seat feature.
On the page: Plan Options section, Professional plan feature list
prekindle.com/pricingChecked
Questions at checkout
The Forms tool adds your own questions to checkout, required or optional, and can be attached per order or per individual ticket.
Forms can be required or optional and can be set per purchase or per ticket.
Registration forms and waivers
Custom registration forms are a Professional plan feature, with short answer, multiple choice and image upload fields; the vendor does not describe a waiver attendees sign.
The Forms tab can be used to create simple forms that customers fill out with their purchases for data collection or more complex registration.
Online events
The event wizard accepts a virtual location, so tickets can be sold to an online event; the vendor does not say whether a stream link is delivered to buyers automatically.
Click here to enter the event location (physical or virtual).
Sell on your own website
A checkout overlay widget can be bound to a button on the organizer's own site so buyers pay without leaving it, though the vendor calls this an advanced task needing HTML and JavaScript.
For advanced users, you may want to tie our checkout overlay widget directly to a button on your own website. This is possible if you are familiar…
Website builders
embed only: widget codes are generated in the dashboard and wired into any site by hand; a WordPress logo appears in the homepage integrations strip but no plugin or app is documented.
This section includes widget codes, custom widget CSS, and custom tags
Add-ons
Merchandise and add-on items are a listed Professional plan feature, though the vendor publishes no detail on how they are priced or fulfilled.
Merch and add-ons
prekindle.com/pricingChecked
Recurring events
Season passes and performance series are supported but set up with help from the Prekindle team rather than self-serve; event templates let an organizer clone a show.
To begin setting up your season pass or reserved event series onsale, please contact clients@prekindle.com to coordinate scheduling and setup with…
Refunds and transfers by buyers
Buyers log into a portal to reprint tickets and change the will-call name, and printed tickets can be handed to a friend, but refunds are requests judged by the organizer under an all-sales-final policy.
Many tickets are transferable, so if you are unable to attend an event, you can give them to a friend.
Check-in app
Scanning is done with the Prekindle iOS Entry App, included in both plans, so Android door devices are not covered; the vendor does not say whether it scans offline.
Each format can be scanned quickly by the Prekindle iOS Entry App.
Door sales
Walk-up selling is built in with four payment routes including cash and card, and separate walk-up prices can be set; no door-sale fee is published.
Selling walkup tickets at your box-office is simple.
Apple Wallet
Apple Wallet is one of the documented barcoded ticket formats, and iPhone buyers can store their Prekindle ticket in the Wallet app.
iPhone users can store their Prekindle tickets in their Apple Wallet app.
Google Wallet
The vendor's complete inventory of ticket formats lists print-at-home, physical, mobile and Apple Wallet only, with no Google Wallet pass among them.
When your customers arrive at your event, they will bring barcoded tickets. These tickets will be in one of the following formats.
Listed where buyers browse
Prekindle runs its own public event search where listed events are discoverable; nothing on the page says a marketplace sale costs the organizer more.
Whether it's a concert, a comedy show, or anything in between, find and unlock your next experience with a Prekindle ticket.
prekindle.com/eventsChecked
Email to buyers
Built-in email marketing sends newsletters, segmented blasts by ticket type and automated campaigns to previous attendees when a new event goes on sale.
Automatically reach out to previous attendees when new events go on sale.
prekindle.com/featuresChecked
Ad tracking
Meta, TikTok, Reddit pixels and a Google Analytics measurement ID can be added to a single event or across the whole account from Preferences.
On Prekindle, you are able to add tracking pixels to a single event or account-wide to all of your events.
Promoter links
Named tracking and checkout links can be created per promotion and their views and sales attributed in reports, but no separate promoter login or affiliate payout is documented.
Prekindle creates a number of Tracking Links for you to use and distribute, including social media and event discovery partner links. You can track…
Works with
Named partner integrations cover Meta, Spotify, Sendgrid, Sparrow and Bandsintown among others; Mailchimp, Zapier, CRM and accounting tools are not named on the pages read.
We integrate with essential partners like Sparrow, Meta, Spotify, Bandsintown, Sendgrid, Top Ad Exchanges, ChatGPT, and more.
prekindle.com/marketingChecked
API
A documented REST API with published Swagger reference; the organizer self-issues a key from Preferences with no approval step.
Prekindle offers an API that allows partners to securely access and interact with event and ticketing data programmatically.
Free to start
The organizer pays the platform nothing: service fees are added to the buyer's purchase, and free events carry no fee at all.
On the page: "our pricing" section heading
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Sign up without a sales call
Sign-up is open and free, but the account must be verified and approved by the Prekindle team by email before any event can be created or sold.
Before you can start creating events on your Prekindle account, we will need to gather some information via email to verify and approve your account.
Contract
The vendor states it requires no long-term lock-in and earns the business event by event, so an organizer can leave between events; no exclusivity clause appears in the terms read.
Unlike other platforms, we don't require long term contracts that lock you in. We earn your business every day and every event.
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Support on event day
Organizers get a dedicated client success contact plus email to clients@prekindle.com and a knowledge base, and Prekindle staffs front-line support for ticket buyers; no phone line, chat channel or support hours are published.
You'll have access to a dedicated client success agent who knows events and how to help. Plus, front line guest support for your ticket buyers by our…
prekindle.com/featuresChecked
Prekindle alternatives
All 9 alternatives6 more alternatives
8 of the 9 publish a price.
- HumanitixFree, then $1.29 per paid ticketNonprofit ticketing: 5% + $1.29 a paid ticket, card processing included, profits to charity.
- RunSignupFreeFree endurance-event registration platform billed only through per-transaction processing fees.
- TicketSpiceFrom $0.99 per ticketFlat 99¢-per-ticket ticketing for events and attractions, with in-house payments and a box office app.
- Ticket TailorFree, then about $0.80 per ticketFlat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
Sources and changes
Last changed
Sources22
- prekindle.com/pricing
- prekindle.com/
- prekindle.com/features
- prekindlesupport.freshdesk.com/support/solutions/articles/12000064331-barcoded-ticket-formatsIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060876-formsIndependent source
- prekindle.com/events
- prekindle.com/marketing
- prekindle.com/refunds
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060781-creating-your-first-eventIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060820-how-do-i-get-paid-after-my-event-Independent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060831-how-do-i-refund-my-customers-Independent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060852-can-i-get-a-refund-Independent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060871-box-office-sell-ticketsIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000060877-preferencesIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000061224-connect-a-checkout-widget-to-an-element-on-your-websiteIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000092744-account-verification-and-approvalIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000095146-promote-linksIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000103553-tracking-pixels-and-code-snippetsIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000107477-collecting-remitting-sales-tax-on-prekindleIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000108285-prekindle-api-documentationIndependent source
- prekindlesupport.freshdesk.com/support/solutions/articles/12000108547-season-passes-and-reserved-event-seriesIndependent source
- prekindle.com/terms-of-use
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