Ludus price and terms
Terms
- Free plan
- YesYesNo subscription, setup or annual fee at all
The terms in full
unlimited events, seating charts, users, passes, price tiers and ticket types, plus live seven-day support. The only charge is the per-ticket fee on card sales, which the organization may pass to patrons so it pays nothing. Premium features (Marketing, Classes, Embed Widget) each add $0.05 to that per-ticket fee.
- Sign up without sales
- YesYes
Pricing page, captured
Its own pages, checked
What we checked on Ludus
The fee per ticket
Ludus charges a percentage plus a fixed amount on every card ticket, with no cap and no monthly platform charge.
5% + $0.75 per ticket using credit card
hello.ludus.com/pricingChecked
Who pays the fees
The organization decides per event whether patrons pay the convenience fee on top or it absorbs the fee itself; passing it on is the published default.
(If you'd like to absorb the convenience fee instead of passing it on to your patrons, this is possible.)
Card processing
Ludus processes the card itself and states processing is inside the single per-ticket fee, so no separate processor rate applies.
Credit card processing fees are already included.
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All-in price at checkout
Patron-facing prices show the fee-inclusive total per ticket when fees are passed on, and Ludus says this display cannot be switched off.
Your patron-facing pricing will list the total, including fees for each ticket, when these fees are passed on to the patron, such as the Ludus fee or…
Free events
Comp tickets, $0 tickets and cash sales carry no Ludus fee at all, so a genuinely free event costs the organizer nothing.
$0 fees for comp or $0 tickets.
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Fees on refunds
Refunding a buyer does not return the Ludus convenience fee; patrons agree it is non-refundable, and the organization absorbs it if it asks support to refund it.
All Ludus application/convenience fees are non-refundable.
Plans and subscriptions
There is no monthly or annual plan to buy: Ludus bills only the per-ticket fee on card sales and states no recurring charges exist.
There are no setup fees, hidden costs, annual costs, fees to send your funds, minimums, etc.
Donations and tips
Donations can be taken at checkout or on a Donate tab at 3.5% + $0.50 absorbed, dropping to 0% when the opt-in Donor Tips feature asks donors to tip Ludus.
3.5% + $0.50/donation (absorbed) (0% w/ Donor Tips feature)
Refund protection at checkout
Offered, off by default: Ludus Protect is a patron-selected add-on at checkout underwritten by Ludus itself, with listed covered reasons, evidence requirements and a $1,000 cap.
Let patrons add purchase protection for a full refund if they can’t attend—your group still keeps 100%.
hello.ludus.com/ticketingChecked
Sales tax on tickets
Adds a tax line: you enter your own sales tax percentage and Ludus collects it on tickets, fees, add-ons and passes, remitting it to you in payouts.
If you are required to collect sales tax in your state, county, or city, this page lets you set your sales tax percentage. Sales Tax is added to…
support.ludus.com/taxesChecked
When you get the money
Proceeds are collected and sent as sales come in, with daily, weekly or monthly direct deposit, or a check after the event, and no payout fee.
There is no fee for receiving a direct deposit. Both check and direct deposits are free to receive.
Your buyers’ details
Patron records live in your account, you may export them at any time, and the built-in Marketing feature lets you email those buyers directly.
Yes. You own your patron data, and it can be exported from your account at any time.
hello.ludus.com/marketingChecked
Ticket types and discounts
Unlimited price tiers and ticket types, tiered or premium reserved pricing, early bird pricing, access-code presales, code and bulk discounts are all supported.
No limits on passes, price tiers, or ticket types
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Reserved seating
Buyers pick seats on charts you build yourself with a drag-and-drop editor, and Ludus builds layouts for you at no charge.
Create unlimited venue layouts with our drag-and-drop seating chart maker, including sections, rows, or tables. Prefer help? We’ll build them for…
hello.ludus.com/ticketingChecked
Questions at checkout
The Forms builder attaches custom questions to a whole event or to a single ticket type, so Adult and Student buyers can be asked different things.
With the Forms feature, you can add custom questions to ask your patrons and attach those questions to specific transactions.
support.ludus.com/formsChecked
Registration forms and waivers
Forms offer text, paragraph, checkbox, multiple-choice, dropdown and file-upload fields attachable to classes and registration prices; a signature-style waiver is not named as its own field type.
Attach to specific Classes, Collections, Events, tickets, fees, and more
support.ludus.com/formsChecked
Timed entry
Arrival Times make buyers choose a slot at purchase, printed on the ticket, and each slot has a capacity derived from the event's total tickets.
Each Arrival Time has a limited number of slots based on the event's total available tickets and the number of Arrival Times set up.
Waitlist
A Join Waitlist button appears on sold-out events and classes, patrons see their place in line, and you can message or add people manually.
The Waitlist feature adds a "Join Waitlist" button to your Events and Classes, allowing patrons to join the waitlist when your event sells out
support.ludus.com/waitlistChecked
Online events
Virtual ticketing runs through AnywhereSeat, a separate site needing its own account that support must enable, and it charges a $2 fee per payout.
AnywhereSeat is a separate site from Ludus, so you will need to set up your AnywhereSeat account separately to create these virtual events.
Sell on your own website
Buyers can complete purchase on your own site via the Embed Widget, but it is a premium feature adding $0.05 to the per-ticket fee and needs domain whitelisting.
The Embed Widget is one of the Premium Features within Ludus. This will add .05 to your base Ludus fee.
Website builders
Embed only: Ludus supplies custom embed code for an existing site and names no WordPress, Squarespace, Wix or Shopify plugin anywhere in its help center.
Once you elect to use this premium feature, you will be directed to a page with custom code. From here, you can add that code to your existing…
Add-ons
Add-Ons sell merchandise and extras such as shirts, flowers, candy grams and meal choices alongside tickets in the same order.
Sell additional items, such as T-shirts, candy grams, flowers, shout-outs, VIP wristbands, and more, along with your tickets.
hello.ludus.com/ticketingChecked
Recurring events
One event holds as many event times as you need, so a run or series is set up once rather than rebuilt per performance.
An event mainly consists of event times (the dates/times patrons can attend) and ticket prices (how much patrons pay to attend), with everything else…
support.ludus.com/eventsChecked
Refunds and transfers by buyers
Buyers can transfer tickets themselves from the confirmation page by email or phone, but refunds stay at the organization's discretion from the admin panel.
Refunds and releases (opening up tickets previously sold without refunding any money) are always at the discretion of your organization.
Check-in app
The free Ludus Mobile app scans QR codes with the device camera and offers a searchable patron list for manual check-in; offline scanning is not documented.
You can either use our free ticket scanning apps
Door sales
The admin panel sells at the door as Credit, Cash or Comp from any browser or the mobile app; cash and comp sales carry no fee, card sales the standard rate.
you'll find a New Order button next to each time, which can be used to process sales as Credit, Cash, or Comp.
Apple Wallet
Apple Wallet is one of the digital retrieval options buyers may pick at checkout, alongside email display, Google Wallet and an SMS link.
On the page: Retrieval Options, Digital list
Google Wallet
Google Wallet is listed as a digital ticket retrieval option buyers can choose, and organizers can disable individual options per event.
On the page: Retrieval Options, Digital list
Email to buyers
Email campaigns to past buyers are real but sit behind the Marketing premium feature, which adds $0.05 per ticket; every account gets one free blast to try it.
Marketing is an optional add-on to your Ludus account. We add $0.05 to the Ludus convenience fee, which you can pass on to patrons or absorb.
hello.ludus.com/marketingChecked
Ad tracking
You paste a Google Analytics code into Advanced Settings and Ludus fires Viewed Event, Add To Cart and Purchase events; a Meta pixel field is not documented.
If you utilize Google Analytics, that code can be input under Settings (gear at the top of your account) -> Advanced Settings.
Promoter links
Named referral codes give each promoter or channel its own URL, and orders carry the code so you can report sales per link; promoters get no login of their own.
Referral links are unique URLs that let you track how patrons arrive at your site to purchase tickets.
Free to start
With fees passed to patrons the organization pays Ludus nothing and receives the full ticket price, including on cash, comp and free tickets.
Ludus is 100% free for organizations choosing to pass on fees.
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Sign up without a sales call
You can create an account and start selling immediately from the Get started—free link; a demo is offered alongside but is not required first.
On the page: Pricing hero, primary call-to-action button beside 'Book a demo'
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Contract
No contract is required and none is imposed by default, so there is nothing to see out between events; Ludus will sign one only if you ask.
No contracts...unless requested
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Support on event day
Live chat, email and phone are included at no cost, staffed 9am-8pm ET weekdays with urgent cover to 10pm and weekend hours Saturday and Sunday.
Weekdays: 9am–8pm ET (Urgent Requests 8pm-10pm)
hello.ludus.com/supportChecked
Ludus alternatives
All 9 alternatives6 more alternatives
All 9 publish a price.
- HumanitixFree, then $1.29 per paid ticketNonprofit ticketing: 5% + $1.29 a paid ticket, card processing included, profits to charity.
- EventbriteFree, then $69 a monthTicketing platform with a buyer-discovery marketplace and optional fee transfer.
- RunSignupFreeFree endurance-event registration platform billed only through per-transaction processing fees.
- UltraSignupFree, then $2.50 per registrationRace registration, results and free timing for trail, ultra and endurance events in North America.
Sources and changes
Last changed
Sources22
- hello.ludus.com/pricing
- support.ludus.com/ludus-pricing-table
- hello.ludus.com/ticketing
- support.ludus.com/embed-widget
- support.ludus.com/forms
- hello.ludus.com/marketing
- support.ludus.com/ticket-retrieval-options
- support.ludus.com/anywhereseat
- support.ludus.com/box-office-selling
- hello.ludus.com/charge-on-card
- support.ludus.com/create-referral-links
- support.ludus.com/direct-deposits
- support.ludus.com/enable-arrival-times
- support.ludus.com/events
- support.ludus.com/google-analytics
- support.ludus.com/how-much-does-ludus-cost
- support.ludus.com/refund-or-release-an-order
- hello.ludus.com/support
- support.ludus.com/taxes
- support.ludus.com/transparent-fees
- support.ludus.com/waitlist
- support.ludus.com/what-happens-if-i-request-to-refund-a-patrons-fees
Is this yours?
Run this platform? Claim the page for free, see its visitors and add the owner mark. You confirm it with an email at ludus.com.
Report an error if a fact is wrong.