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Box Office Fees

AudienceView

Summary

AudienceView is a live event ticketing and commerce platform for venues and arts organizations, combining ticketing, reserved seating, packages and subscriptions, fundraising, patron CRM and reporting in one white-label system. It is sold in three editions: Professional, Unlimited and Campus.

Price
Price on request
Open source
No
API
Partly
Best for
Theaters and arts venues selling seasons, subscriptions and memberships

What we checked

Pages last read

AudienceView price and terms

Terms

Free plan or trial
NoNo
Sign up without sales
NoNo

For AI agents

API
Partly
AudienceView's pricing page

Pricing page, captured

audienceview.com/faq, checked

What we checked on AudienceView

YesPartlyNo

What the fees come toYes

Who pays the fees

The organizer decides what share of the fees the buyer sees and pays, and the vendor sells that control as a conversion feature rather than a fixed default.

Complete control over fees. You choose what your patrons pay.

audienceview.com/professional/sell-fund…Checked

What the fees come toPartly

Card processing

Card processing runs through AudienceView's own AV Payments, included with the plan and with no separate processor charge, but no rate or fixed amount per transaction is published.

Merchant Account and Payment Gateway Connection: Streamline your transactions

audienceview.com/professional/pricingChecked

What the fees come toYes

All-in price at checkout

The vendor states that fees are shown from seat selection through to order submission, with a cart summary that does not change during checkout.

we put you in charge of your fees, and provide fee transparency to your patrons from the moment they select a seat through to submitting an order.

audienceview.com/professional/sell-fund…Checked

What the fees come toYes

Plans and subscriptions

Two ways to pay exist side by side: a flat fee per ticket sold, or a yearly subscription that prepays a ticket allotment with overages billed at an agreed rate.

AudienceView offers both per ticket and annual subscription pricing for clients. Both of these pricing models include the full platform, features,…

audienceview.com/faqChecked

What the fees come toYes

Donations and tips

Buyers can be asked to give inside the ticket checkout or on a standalone campaign page, with preset or free amounts, and the vendor says it takes no fee on donations.

AudienceView Professional lets you embed donation prompts directly in the checkout flow, with options for targeted appeals, flexible amounts,…

audienceview.com/faqChecked

What the fees come toYes

Refund protection at checkout

offered, off by default: ticket protection from XCover appears during checkout as something the buyer chooses to add, so the buyer pays for it when they take it.

With embedded ticket protection by XCover, available during the checkout process, live-event attendees have the option to add ticket protection for…

audienceview.com/professional/sell-fund…Checked

Getting paidYes

When you get the money

The vendor advertises next-day funding rather than holding money until after the event, though no payout fee is named anywhere on its pages.

with no hidden PCI fees or separate gateway charges, and next-day funding to keep cash flow strong.

audienceview.com/faqChecked

Getting paidYes

Your buyers’ details

The organizer holds the patron record and may use it for marketing, fundraising and service; the vendor frames first-party data ownership as the reason to leave a marketplace.

The organization controls its patron data and can use it across ticketing, marketing, fundraising, reporting, and patron services.

audienceview.com/audienceview-vs-eventb…Checked

Selling the ticketsYes

Ticket types and discounts

Price tiers and ticket types are uncapped, with discounts, promotional codes, comps, consignment and time-based pricing changes available in real time.

Unlimited ticket types and price tiers. Quickly create comp, consignment, or ticket discounts.

audienceview.com/professional/create-ma…Checked

Selling the ticketsYes

Reserved seating

Buyers choose seats on the venue's own chart, and an event can be seated, unseated or a mix of both with several price levels in one room.

AudienceView supports both reserved seating and general admission events. You can create unlimited ticket types for any setup

audienceview.com/faqChecked

Selling the ticketsYes

Registration forms and waivers

Forms with the organizer's own fields are built through AV Websites, routed to staff and able to take payments and document uploads; no waiver signing is described.

Registrations, applications, document uploads and payments, routed to the right person automatically.

audienceview.com/professional/industrie…Checked

Selling the ticketsYes

Timed entry

Timed entry is offered for exhibitions and tours to manage visitor flow, and general admission events carry built-in capacity limits.

whether it's general admission for casual events, reserved seating for premium shows, or even timed entry for exhibitions and tours

audienceview.com/faqChecked

Selling the ticketsYes

Waitlist

Waitlists are run as campaigns in the AV Digital Marketing product rather than as a setting inside the ticketing checkout itself.

presale registrations, waitlists, sign-up forms, competitions, contests, referral campaigns, gamified data capture campaigns, targeted email…

audienceview.com/professional/industrie…Checked

Selling the ticketsPartly

Sell on your own website

On Unlimited the purchase flow can be built into the organization's own site through the platform's APIs; on Professional the vendor hosts branded event and ticketing pages instead.

The platform supports extensive API integrations for event listings, purchase flows, and payments, and clients have successfully integrated with…

audienceview.com/faqChecked

Selling the ticketsPartly

Website builders

embed only: there is no plugin or app for WordPress, Squarespace, Wix or Shopify; third-party sites are connected through the platform's APIs, and the vendor sells its own AV Websites product as the alternative.

On the page: FAQ item "Does AudienceView offer built-in landing page builders for campaigns?"

audienceview.com/faqChecked

Selling the ticketsYes

Add-ons

Merchandise, parking, drink vouchers and gift cards sell from a storefront and can also be offered inside the purchase flow as upsells.

Products like merchandise, parking, or supplies for classes can easily be sold on a dedicated storefront where patrons can browse any merch, gift…

audienceview.com/professional/sell-fund…Checked

Selling the ticketsYes

Recurring events

A series is created once and reused: events can be built from past templates and a finished series copied, with pricing zones dragged onto the seating chart.

Easy event & series creation, brand new or from past templates

audienceview.com/professional/create-ma…Checked

Selling the ticketsPartly

Refunds and transfers by buyers

On Unlimited subscribers exchange their own tickets online without calling the box office; nothing describes buyers requesting a refund or passing a ticket to a friend themselves.

With its seamless online exchange feature, subscribers can effortlessly manage their plans, reducing operational barriers and allowing for increased…

audienceview.com/unlimited/event-ticket…Checked

At the doorYes

Check-in app

Barcoded tickets are scanned at the door on a mobile device to track attendance in real time; the site names no scanning app and does not say whether scanning works without a connection.

barcoded e-tickets as printable PDFs, which can be scanned in-person via mobile device to track real-time attendance, prevent ticket fraud, and…

audienceview.com/faqChecked

At the doorYes

Door sales

A dedicated box office tool sells at the door and takes card, cash, gift card or voucher, splitting one order across methods; no door-sale fee is published.

Both products support split payments, enabling patrons to pay with multiple methods such as credit card, gift card, voucher, or cash

audienceview.com/faqChecked

At the doorPartly

Apple Wallet

Apple Wallet storage is named for Unlimited only; Professional is described as issuing barcoded tickets as printable PDFs instead.

AudienceView Unlimited expands on these capabilities by supporting mobile PDF tickets, QR codes, and digital tickets that can be stored in digital…

audienceview.com/faqChecked

At the doorPartly

Google Wallet

Google Wallet storage is named for Unlimited in the same sentence as Apple; the Professional edition is described only as printable barcoded PDFs.

On the page: FAQ item "Does AudienceView Support Mobile, QR, e-tickets and barcode scanning?"

audienceview.com/faqChecked

Finding buyersYes

Listed where buyers browse

Events publish to the vendor's own consumer site TheaterMania in one click at no charge, with paid advertising there offered separately at a discount.

Free, one-click event listings & promotion to TheaterMania.com.

audienceview.com/professional/engage-gr…Checked

Finding buyersYes

Email to buyers

Email and text campaigns are sent from the platform's own marketing product using ticketing and attendance data, with Mailchimp and Constant Contact also supported.

Send email and SMS campaigns directly from your audience insights. Automate communications based on your ticket buyers behaviour.

audienceview.com/professional/engage-gr…Checked

Finding buyersPartly

Ad tracking

Buyer audiences sync to Meta, Google Ads and TikTok and revenue attribution is built in, but no page describes placing a Meta or Google tracking pixel on the checkout.

paid audience syncing to platforms such as Meta, Google Ads, and TikTok Ads Manager

audienceview.com/professional/industrie…Checked

Finding buyersPartly

Promoter links

Referral campaigns give shareable links and report referral uplift per contact, but nothing describes a promoter or affiliate selling on its own link and seeing its own sales.

engagement scores, referral tracking, and full purchase and attendance history. Every signal (a registration, a referral, a ticket, an event…

audienceview.com/professional/industrie…Checked

What it connects to and where it is soldYes

Works with

A partner directory lists prebuilt connections tagged by edition, with Mailchimp and Constant Contact on Professional and QuickBooks, Salesforce, HubSpot and Power BI tagged to Unlimited.

AudienceView provides an ever-expanding list of pre-built integrations that work seamlessly with AudienceView Unlimited, Professional, Campus and…

audienceview.com/integrations-partnersh…Checked

What it connects to and where it is soldPartly

API

An API is named as part of the Unlimited edition and its integration service; the Professional edition's own pages never mention programmatic access.

It integrates ticketing, fundraising, marketing, analytics, API, and e-commerce in a highly configurable way.

audienceview.com/unlimited/event-ticket…Checked

Starting and getting helpNo

Free to start

The vendor offers exactly two ways to pay, a fee on each ticket sold or a yearly subscription, and names no option that costs the organizer nothing.

That's why we offer flexible pricing options designed to fit your organization's specific requirements. Whether you prefer a Subscription model or a…

audienceview.com/professional/pricingChecked

Starting and getting helpNo

Sign up without a sales call

There is no sign-up: every path ends in a demo booking or a pricing request form, and the team then builds a custom package before anything can be sold.

Simply fill out the form below, and our team will reach out to you to discuss your unique requirements and get started on customized pricing package…

audienceview.com/professional/pricingChecked

Starting and getting helpPartly

Contract

The vendor states it requires no exclusivity, which it contrasts with long-term exclusive deals elsewhere, but no contract length, notice period or exit terms are published.

No exclusivity requirements

audienceview.com/audienceview-vs-ticket…Checked

Starting and getting helpYes

Support on event day

Cases go in by email with phone reserved for emergencies on a published number, and outages are covered around the clock including weekends and public holidays.

We provide 24/7 support for emergency issues outside of business hours, on weekends and on all public holidays.

audienceview.com/professional/client-su…Checked

AudienceView alternatives

All 9 alternatives

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Run this platform? Claim the page for free, see its visitors and add the owner mark. You confirm it with an email at audienceview.com.

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