TicketWeb price and terms
Terms
- Free to start
- PartlyPartly
The terms in full
The UK help center says the system is available to venues and organizers 'at potentially no cost', with service charges either charged to the buyer at booking or paid by the organizer out of the ticket price. No US page publishes any fee or free option, and access begins with an application reviewed by TicketWeb's sales team.
- Sign up without sales
- NoNo
For AI agents
- API
- Yes
Where these prices come from
info.ticketweb.com/purchase-policy, checked
What we checked on TicketWeb
The fee per ticket
TicketWeb states the shape of the fee but never the amount: a service fee on each ticket plus one processing fee per order, with no percentage, fixed figure or cap published anywhere on its own sites.
Tickets purchased on our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee. In many cases,…
Who pays the fees
On TicketWeb.com the buyer pays the fees on top of the ticket price, and only the UK help center says an organizer may instead pay the service charge itself; the US pages do not offer that choice in writing.
Tickets purchased on our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee.
Card processing
TicketWeb itself takes the card payment and collects the money for the organizer, so there is no separate processor to connect, but no card processing rate is published on any of its pages.
When you purchase a ticket for an event that is located in the United States, then TicketWeb LLC will be handling the transaction and collecting…
Fees on refunds
When a US refund is issued TicketWeb returns the ticket price but keeps its service fees, and delivery prices are never returned; the same policy refunds all service fees on its Canadian site.
Service fees may not be refunded for tickets purchased on TicketWeb.com. In no event will delivery prices or any other fees or amounts be refunded.
Donations and tips
Donations can be collected in the purchase path as an item upsell alongside merchandise and parking, settled under separately agreed terms; the pages do not state a fee on a donation or any prompt asking buyers to tip TicketWeb.
With upsells, offer fans the opportunity to purchase supplementary items including merchandise, parking or even donation collections.
When you get the money
Money is settled rather than paid out as tickets sell: TicketWeb's own guidance tells organizers to push a postponed event's date forward so it does not settle, which ties settlement to the event date passing. No payout fee or number of days is published.
you'll want to inform the customers and then hide the event/move it to the future, so the event stays active and doesn't settle once the date passes
Your buyers’ details
Organizers see purchaser details and can mail their buyers directly: the admin has an Email to Buyers function, the door app looks up purchaser information, and the email toolset manages opt-in subscription lists.
use the "Email to Buyers" feature to send an email to buyers informing them of the new date
Ticket types and discounts
The UK help center describes variable pricing options plus presale and discounted tickets for customers and members; the US pages do not separately name early-bird pricing, promo codes or group tickets.
It offers the flexibility that allows for the easy management of multi-area, general admission and reserved seat ticketing with a range of variable…
Reserved seating
The Interactive Seat Map lets buyers choose visually and shows live availability, but TicketWeb describes selection by section or table for reserved-table and complex general admission layouts rather than picking an individual numbered seat.
An Interactive Seat Map is a digital version of the venue. Fans can visually select a section or table from the map to purchase tickets.
Questions at checkout
The UK help center lists collecting extra information from buyers as a client service, giving an organizer its own question such as how the buyer heard about the event; the US pages do not say whether questions are set per ticket or per order.
The ability to collect additional information from your customers, such as how they heard about your event.
Sell on your own website
Embedded Checkout turns TicketWeb purchase links into a pop-up on the organizer's own site, switched on by a toggle in the WordPress plugin or one line of code, with card data going to TicketWeb's processors rather than the site.
Quickly integrate TicketWeb Embedded Checkout to provide fans with a streamlined payment experience without leaving your website.
info.ticketweb.com/checkoutChecked
Website builders
native plugin or app for WordPress only: TicketWeb publishes a WordPress plugin with event sync, shortcodes and embedded checkout, and directs every other site to a JavaScript widget called FLOYD or direct API access instead. Squarespace, Wix and Shopify are not named.
Don't use WordPress? TicketWeb also provides a JavaScript widget ("FLOYD") and/or direct API access to help integrate your event data into any…
Add-ons
Item Upsells put merchandise and parking in the purchase path so a buyer adds them to the same cart and pays in one combined transaction; the upsells themselves are set up by TicketWeb's client services team first.
Once the upsells are set up in the system by the Client Services Team, you can add the upsell to desired event(s).
Refunds and transfers by buyers
Refunds and exchanges are generally prohibited after purchase, and refund requests on a postponed event go to a TicketWeb email address rather than a self-service tool; passing a ticket to a friend appears only as a transfer mentioned in the privacy policy.
Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased
Check-in app
CheckIn by TicketWeb is a bring-your-own-device iOS and Android app that scans tickets, runs several devices at once and keeps validating while the scanner is offline, syncing when Wi-Fi returns. No price for the app is published.
Our technology will validate tickets even if your scanner is offline while sales are happening.
info.ticketweb.com/checkinChecked
Door sales
Door sales run on real-time shared inventory through the desktop box office with a credit card machine, or the CheckIn app taking cash and cards through the organizer's own Square account; no door-sale fee is published.
Accept cash and credit card walk up sales including Apple Pay and Android Pay at the door for same-day shows or future events. Process payments…
info.ticketweb.com/checkinChecked
Listed where buyers browse
Events publish into Ticketmaster's distribution network, so they are listed and bought on TicketWeb, Ticketmaster, Facebook, Spotify, Bandsintown and hundreds of affiliates; nothing on these pages says a sale through that network costs the organizer more.
Our open platform allows fans to find your events and purchase tickets on Ticketmaster, TicketWeb, over 500 affiliates including Facebook, Spotify,…
Email to buyers
A built-in email toolset sends campaigns to targeted subscription lists, schedules sends, manages opt-in and opt-out pages, and reports open rate, clickthrough and tickets sold inside TicketWeb reporting.
Send marketing emails and targeted campaigns, then measure the results in your TicketWeb reporting.
info.ticketweb.com/emailChecked
Ad tracking
Measurement is documented only for sites TicketWeb builds, where it wires the site to Google Analytics and reports sales back to both dashboards; no page describes installing a Meta or Google ads pixel on a checkout you did not buy from TicketWeb.
Our experts create your customized website and ensure that it is mobile-friendly, SEO optimized and integrated with TicketWeb and Google Analytics.
info.ticketweb.com/websitesChecked
Promoter links
Referral Tracking counts tickets sold from an outside link in real time and reports them on the organizer's dashboard, but the reporting is the organizer's: no promoter or affiliate login showing a seller their own sales is documented.
Track the quantity of tickets sold from the website on your TicketWeb Dashboard through referral tracking.
Works with
TicketWeb names integration partners for venue management and marketing automation and offers direct API access for event data; Mailchimp, Zapier and accounting software are not named anywhere on its pages.
Compete on a larger level with our partnerships with EventBooking, ExactTarget and other best-in-class partners.
API
TicketWeb offers direct API access for event data and an Event Discovery API that triggers its embedded checkout, but it is offered to clients through a representative: no public developer portal or documentation is published on its sites.
TicketWeb also provides a JavaScript widget ("FLOYD") and/or direct API access to help integrate your event data into any website or application.
United States
All ticket prices for events that occur in the United States are stated in U.S.
On the page: Purchase Policy, 'Currency' section
Canada
US events are priced and sold in US dollars with TicketWeb LLC taking payment, Canadian events are priced in Canadian dollars through Ticketmaster Canada on TicketWeb.ca, and a separate TicketWeb UK operation sells to UK buyers.
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated…
Free to start
The UK help center says the box office system is available to venues and organizers at potentially no cost, with service charges either added to the buyer's price at booking or paid by the organizer out of the ticket price; the US pages publish no rate at all, so an organizer's own cost depends on the agreement it signs.
TicketWeb is a self-service, fully functioned box-office system available for use by venues and event organisers at potentially no cost.
Sign up without a sales call
You cannot open an account and sell today: venues and promoters submit an application form, which TicketWeb's team reviews before contacting them, and existing clients are told to go through their assigned representative.
Once we receive your application, our team will review your information and get in contact with you.
Support on event day
Organizers get a named TicketWeb representative plus a published after-hours troubleshooting page, and buyer-facing support runs Monday to Saturday 8am-8pm CST and Sunday 8am-7pm CST by email; no organizer phone line or chat hours are published.
Our customer support team is available Monday – Saturday 8am – 8pm CST Sunday 8am – 7pm CST
TicketWeb alternatives
All 9 alternatives6 more alternatives
3 of the 9 publish a price.
- TicketmasterOn quoteEnterprise ticketing for venues, teams and promoters, sold through its own marketplace.
- TixrOn quoteEnterprise live-event ticketing and commerce platform with quote-only fees.
- TickeriFreeLatin-focused concert and nightlife ticketing with marketplace distribution and a free scanning app.
- AXSOn quoteAEG-owned primary ticketing for arenas, theatres, festivals and teams, sold through a demo request.
Sources and changes
Last changed
Sources13
- info.ticketweb.com/purchase-policy
- info.ticketweb.com/after-hours-client-support
- help.ticketweb.co.uk/hc/en-gb/articles/360007881893-Sell-tickets-with-us
- info.ticketweb.com/wordpress-plugin
- info.ticketweb.com/checkin
- info.ticketweb.com/item-upsells
- info.ticketweb.com/capture-more-data
- info.ticketweb.com/checkout
- info.ticketweb.com/contact-form
- info.ticketweb.com/ecommerce-for-ticketing
- info.ticketweb.com/email
- info.ticketweb.com/interactive-seat-map
- info.ticketweb.com/websites
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