# Universe — Ticketmaster-owned ticketing for general admission and timed-entry events, priced per paid ticket. > Source: Box Office Fees — https://boxofficefees.com/universe (structured, researched, re-verified) Universe is a Ticketmaster-owned ticketing platform for general admission and timed-entry events, selling through its own event pages, embeddable widgets on the organizer's site and Ticketmaster. It charges per paid ticket rather than a subscription. **Best for:** Independent organizers and attractions selling general admission or timed-entry tickets | Fact | Value | | --- | --- | | Website | https://www.universe.com/ | | Category | Ticketing platforms, Free for organizers, Lowest fees on 200 tickets, Nonprofits | | API | Yes | | Open source | No | | Price | $0.79 per ticket | | Price checked | 27 October 2026 | Screenshot of Universe: https://boxofficefees.com/img/1920/screenshots/universe.webp, captured 28 October 2026 **What we checked** - Pages last read: 27 October 2026 - Price on its site: From $0.79 per ticket (From its pricing page) ## Universe price and terms **Terms** - Free to start: Partly — No charge to open an account or publish event pages and no service fee at all on free events — every paid ticket carries the per-ticket service fee. The vendor states it offers no free trial. - Sign up without sales: Yes **What needs a higher plan** - Standard: Ticket types and discounts - Pro: Support on event day ## For AI agents - API: Yes Pricing page as we captured it: https://boxofficefees.com/img/1920/screenshots/universe/pricing.webp, captured 28 October 2026 Read on https://www.universe.com/pricing, 27 October 2026. ## What we checked on Universe ### What the fees come to **The fee per ticket** · Yes — The Starter plan charges a percentage plus a fixed amount on each paid ticket, with a stated per-ticket ceiling; Standard charges a higher percentage and fixed part. > 2% + $0.79 per ticket (Capped at $19.95 per ticket) > — https://www.universe.com/pricing · Overview plan cards, Starter column with 'I want to sell tickets in' set to US Dollar, checked 27 October 2026 **Who pays the fees** · Yes — The organizer decides per event whether to pay the fee themselves, out of the ticket price, or pass it to buyers as a separate checkout line item. > You have the option to either absorb fees into the ticket price or pass the fees along to your buyers. > — https://www.universe.com/pricing · FAQ, 'Are there any hidden fees?', checked 27 October 2026 **Card processing** · Partly — Processing is either Universe Payments or the organizer's own Stripe account, but no card processing rate is published anywhere on universe.com; the plan cards state fees exclude it. > Excludes VAT and processing fees. See FAQs for more info. > — https://www.universe.com/pricing · Footnote beneath the Starter and Standard plan cards, checked 27 October 2026 **All-in price at checkout** · Partly — Outside the USA the service and processing fees are shown as one summarized price, which the vendor's own wording excludes US buyers from. > For countries where all-in pricing applies (e.g. every country except USA) the Service Fee and Processing Fee are displayed as one summarized price. > — https://www.universe.com/pricing · FAQ, 'What fees do you charge?', checked 27 October 2026 **Free events** · Yes — Free events carry no service fee at all, and the vendor repeats on the Pro card that it is free for free events. > For Free Events: There are absolutely no service fees. Universe is 100% free for free events. > — https://www.universe.com/pricing · FAQ, 'What fees do you charge?', checked 27 October 2026 **Fees on refunds** · Yes — The service charge is documented as non-refundable, so a buyer who paid the fee does not get it back, and a seller who absorbed it is still charged it on a refund. > Service Charges, if applicable to the Buyer, are non-refundable. > — https://www.universe.com/terms · Section 13.2 Refunds, US/Canada user agreement, checked 27 October 2026 **Nonprofit rates** · Yes — Registered nonprofits and charities can request special pricing and then must enter a referral code on each event page for the rate to apply. > Yes, if you are a registered nonprofit or charity, you can request our special pricing. Once approved, you will receive a referral code to enter upon creation of your event. > — https://www.universe.com/pricing · FAQ, 'Do you offer special pricing for nonprofits?', checked 27 October 2026 **Plans and subscriptions** · No — There is no monthly or yearly platform fee; plans differ only in the per-ticket fee and features, and nothing is charged until a ticket sells. > it's completely free to create an account and event pages on Universe. You will only be charged once a ticket is sold. > — https://www.universe.com/pricing · FAQ, 'Do you offer a free trial?', checked 27 October 2026 **Donations and tips** · Yes — Donation tickets are one of the unlimited ticket types, and sellers may pledge part of the sale price to a cause; no donation-specific fee or platform tip prompt is documented. > Includes password protected, discounted, and donation tickets. > — https://www.universe.com/pricing · Compare table, 'Unlimited ticket types' tooltip, checked 27 October 2026 **Sales tax on tickets** · Yes — adds a tax line you set: tax appears as a separate checkout line item and on receipts, and Universe explicitly does not withhold or remit it for you. > Yes, you can add tax as a separate line item at checkout and it will show on your buyers’ receipts. Please note that you are responsible for all local tax laws and that Universe does not withhold or remit taxes collected on your behalf. > — https://www.universe.com/pricing · FAQ, 'Can I charge tax on my tickets?', checked 27 October 2026 ### Getting paid **When you get the money** · Yes — Two disbursement options: your own Stripe account pays out on a rolling basis as tickets sell, or Universe Payments remits roughly 48 hours after the event ends. > Create a Stripe Account and get access to your funds on a rolling basis as tickets are sold. > — https://www.universe.com/features-optimize · 'Complete control of your money' section, Stripe option, checked 27 October 2026 **Disputed charges** · Yes — The seller ultimately bears chargebacks and the related processing fees, and Universe may hold back at least 10% of proceeds to cover them; no fixed dispute fee is published. > Any credit card chargebacks or other transaction reversals initiated against Universe or its affiliates for any reason ... shall ultimately be the responsibility of the Seller > — https://www.universe.com/terms · Section 9.2 Chargebacks, checked 27 October 2026 **Your buyers’ details** · Yes — The organizer is the data controller for buyer data it collects, can download attendee data, and Universe states it never shares that data. > Data you collect on your attendees is yours to keep; we never share it with anyone. > — https://www.universe.com/features-optimize · 'Manage every detail' section, third bullet, checked 27 October 2026 ### Selling the tickets **Ticket types and discounts** · Partly — Unlimited ticket types including password-protected and discounted tickets are on every plan, but automatic tiered ticketing requires the Standard plan. > Automatically start sales for a ticket type when another one sells out. > — https://www.universe.com/pricing · Compare table, 'Tiered ticketing' row and tooltip, checked 27 October 2026 **Questions at checkout** · Yes — Custom checkout questions are listed on every plan and the vendor describes building them into the checkout flow to capture buyer insights. > Capture buyer insights with custom questions built directly into your checkout flow. > — https://www.universe.com/features-convert · 'Build a checkout flow as unique as your brand' section, checked 27 October 2026 **Registration forms and waivers** · Yes — Your own questions can be collected at checkout per order and viewed per attendee; the pages say nothing about a signable waiver. > View checkout questions and ticket orders on the attendee level. > — https://www.universe.com/features-scan · 'Access real-time data' section, checked 27 October 2026 **Timed entry** · Yes — Timed-entry schedules can be created in bulk with ticket quantity and availability set per timeslot, and prices adjusted by timeslot. > Control your inventory from end-to-end— set the quantity and availability of ticket types on a timeslot-by-timeslot basis. > — https://www.universe.com/features · 'Manage complex event schedules with ease' section, checked 27 October 2026 **Waitlist** · Yes — A guest waitlist can be switched on to keep collecting buyer details after an event sells out. > Enable guest waitlists to collect valuable buyer data even when your event sells out. > — https://www.universe.com/features-convert · 'Build a checkout flow as unique as your brand' section, checked 27 October 2026 **Sell on your own website** · Yes — Out-of-the-box embeddable widgets let buyers browse and buy on the organizer's own site, and the API allows a fully native purchase experience. > Use our out-of-the box embeddable widgets to sell directly on your site with no developer help. > — https://www.universe.com/features-convert · 'Put your brand first with customization options' section, checked 27 October 2026 **Website builders** · Yes — embed only: selling on your own site is done with embeddable widgets or the API, and no WordPress, Squarespace, Wix or Shopify plugin is named anywhere on the site. > Enable fans to discover, browse and purchase tickets directly on your website with a single snippet of code. > — https://www.universe.com/ · 'Own and grow your brand with next-gen tech' section, checked 27 October 2026 **Add-ons** · Yes — Unlimited add-ons are on every plan, and merchandise or package upgrades can be surfaced in checkout and paid for in one transaction. > Surface merchandise, upgrades to special packages and other add-ons in checkout, and let buyers pay in a single, seamless transaction. > — https://www.universe.com/features-convert · 'Build a checkout flow as unique as your brand' section, checked 27 October 2026 **Recurring events** · Yes — Recurring and multi-date events are handled by extending timed-entry schedules in bulk and duplicating listings rather than building each date by hand. > Quickly create and extend timed-entry schedules—and make bulk changes across all timeslots in seconds. > — https://www.universe.com/features · 'Manage complex event schedules with ease' section, checked 27 October 2026 **Refunds and transfers by buyers** · Yes — Buyers can move their order to another date and time themselves within rules the organizer sets, and ticket transfers are included on every plan. > Let buyers change date and time of their order without contacting support, based on rules you set. > — https://www.universe.com/features · 'Keep buyers happy. Spend less time doing it.' section, checked 27 October 2026 ### At the door **Check-in app** · Yes — The BoxOffice app for iOS and Android scans and sells at the door and is included on every plan; offline scanning is not documented. > Scan and sell at the door BoxOffice for iOS and Android. > — https://www.universe.com/pricing · Compare table, Onsite section, 'Scan and sell at the door' row and tooltip, checked 27 October 2026 **Door sales** · Yes — Door sales take credit cards, Apple Pay, Google Pay or cash in the BoxOffice app, and door-only ticket types can carry their own rate; no separate door fee is published. > Accept credit cards, Apple Pay, Google Pay, or cash payments quickly and easily. > — https://www.universe.com/features-scan · 'Sell at the door' section, checked 27 October 2026 ### Finding buyers **Listed where buyers browse** · Yes — Events appear on Universe Discover on every plan at the same per-ticket fee, while listing on Ticketmaster requires the custom-priced Pro plan. > Sell on Universe Discover > — https://www.universe.com/pricing · Compare table, Event Sales section, 'Sell on Universe Discover' row, checked 27 October 2026 **Email to buyers** · Partly — Attendees sync automatically to Mailchimp and the platform sends reminders and drop-off re-engagement emails, but campaign email to past buyers is described as work with its marketing teams. > Automatically add attendees to your mailing list. > — https://www.universe.com/pricing · Compare table, Integrations section, 'Mailchimp' tooltip, checked 27 October 2026 **Ad tracking** · Yes — Facebook Pixel and Google Analytics are listed as integrations on every plan, alongside integrated conversion tracking. > Facebook Pixel > — https://www.universe.com/pricing · Compare table, Integrations section, 'Facebook Pixel' row, checked 27 October 2026 **Promoter links** · Yes — Partner affiliate channels are included on every plan and the vendor names the affiliate tools they run through, Ticket Runner and Social Ladder. > Partner affiliate channels Includes access to Ticket Runner and Social Ladder. > — https://www.universe.com/pricing · Compare table, Event Sales section, 'Partner affiliate channels' row and tooltip, checked 27 October 2026 ### What it connects to and where it is sold **Works with** · Yes — Mailchimp and Zapier are on every plan, and Zapier opens 5,000-plus apps including Salesforce, HubSpot, Slack and Google Sheets. > Connect Universe with 5000+ popular apps through Zapier to streamline your worfklows—no code needed. > — https://www.universe.com/features-optimize · 'Focus on what matters most. Automate everything else.' section, checked 27 October 2026 **API** · Yes — A public GraphQL API with its own developer documentation is listed on every plan, with webhooks alongside it. > Universe provides a GraphQL API for building integrations. > — https://developers.universe.com/docs/api-options · API Options page, first sentence, checked 27 October 2026 ### Starting and getting help **Free to start** · Yes — Creating an account and event pages costs nothing, fees only arrive when a ticket sells, and both fees can be passed to buyers so the organizer pays nothing itself. > Yes, you can pass all fees on to your buyers. > — https://www.universe.com/pricing · FAQ, 'Can I pass the Universe fee and payment processing fee on to buyers?', checked 27 October 2026 **Sign up without a sales call** · Yes — You can create a listing and start selling the same day with self-serve tools, although every plan button on the pricing page routes to a contact form. > Create an event listing in minutes, go live, and start selling tickets the same day. > — https://www.universe.com/features · 'Launch your event in minutes' section, checked 27 October 2026 **Contract** · No — There is no lock-in: plans can be upgraded, downgraded or canceled at any time and the vendor states there are no termination fees. > Free for free events. Zero setup costs, no hidden fees, and no termination fees. > — https://www.universe.com/pricing · Footnote beneath the Pro plan card, checked 27 October 2026 **Support on event day** · Partly — Entry plans get the online help center and email support only, priority email comes with Standard, and phone-style contact center and onsite support are Pro; no hours are published. > Contact center support > — https://www.universe.com/pricing · Compare table, Support section, 'Contact center support' row, checked 27 October 2026 ## Universe alternatives - [Race Entry](https://boxofficefees.com/raceentry) · Free plan: Free race management software paid for by one per-registration fee that already covers card processing. - [GoFundMe Pro](https://boxofficefees.com/gofundme-pro) · Price on request: Nonprofit fundraising platform with event ticketing, registration and Live Events, sold by quote. - [Ticket Tailor](https://boxofficefees.com/ticket-tailor) · Free plan, then £0.60 (about $0.80) per ticket: Flat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account. - [Eventbrite](https://boxofficefees.com/eventbrite) · Free plan, then $69 a month: Ticketing platform with a buyer-discovery marketplace and optional fee transfer. - [Humanitix](https://boxofficefees.com/humanitix) · Free plan, then $1.29 per paid ticket: Nonprofit ticketing: 5% + $1.29 a paid ticket, card processing included, profits to charity. - [RunSignup](https://boxofficefees.com/runsignup) · Free plan: Free endurance-event registration platform billed only through per-transaction processing fees. - [RSVPify](https://boxofficefees.com/rsvpify) · Free plan, then $0.90 per ticket: Registration, ticketing, guest management, seating, and QR-code check-in in one platform. - [TicketSpice](https://boxofficefees.com/ticketspice) · From $0.99 per ticket: Flat 99¢-per-ticket ticketing for events and attractions, with in-house payments and a box office app. - [UltraSignup](https://boxofficefees.com/ultrasignup) · Free plan, then $2.50 per registration: Race registration, results and free timing for trail, ultra and endurance events in North America. 8 of the 9 publish a price. [All 9 alternatives](https://boxofficefees.com/universe/alternatives/) ## Sources and changes Last changed 28 October 2026 **Sources** (8) - https://www.universe.com/pricing, read 27 October 2026 - https://www.universe.com/features-convert, read 27 October 2026 - https://www.universe.com/features, read 27 October 2026 - https://www.universe.com/features-optimize, read 27 October 2026 - https://www.universe.com/features-scan, read 27 October 2026 - https://www.universe.com/terms, read 27 October 2026 - https://www.universe.com/, read 27 October 2026 - https://developers.universe.com/docs/api-options, read 27 October 2026 ## Is this yours? Claim Universe: https://boxofficefees.com/claim/universe Report an error if a fact is wrong: hello@boxofficefees.com, subject "Report an error: Universe (universe)".