# Purplepass — Ticketing, box office and door scanning for venues, promoters, schools and theaters.

> Source: Box Office Fees — https://boxofficefees.com/purplepass (structured, researched, re-verified)

Purplepass is a US event ticketing and admissions platform that sells tickets online, from an embedded widget on your own site and at the door. It also builds seating charts, scans tickets and runs a mobile box office.

**Best for:** Venues and promoters that also sell and scan tickets at the door

| Fact | Value |
| --- | --- |
| Website | https://www.purplepass.com/ |
| Category | Ticketing platforms, Community events, Concerts and nightlife, Free for organizers, Lowest fees on 200 tickets, Nonprofits, Theatres and performing arts |
| Open source | No |
| Price | Free |
| Price checked | 27 October 2026 |

**What we checked**

- Pages last read: 27 October 2026
- Price on its site: Free plan (From its pricing page)

## Purplepass price and terms

**Terms**

- Free plan: Yes — Free and RSVP events, complimentary tickets, box office sales and seating chart building carry no service fee — every paid online ticket costs 2.5% plus $0.99 plus 3% card processing.
- Sign up without sales: Yes

Read on https://www.purplepass.com/learn/pricing/, 27 October 2026.

## What we checked on Purplepass

### What the fees come to

**The fee per ticket** · Yes — Purplepass charges one blended fee on each paid ticket sold online: 2.5% of the ticket price plus 99 cents, with no cap stated.

> SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE
> — https://www.purplepass.com/learn/pricing/ · Pricing page fee schedule, quoted in a GetApp search result snippet, checked 27 October 2026

**Who pays the fees** · Yes — The organizer chooses: buyers are charged the fees on top by default, but you can take them on yourself or split them.

> By default, the customers will pay all fees, but you can choose to fully absorb fees or even split it up and let the customer pay a portion, and you pay the rest.
> — https://www.purplepass.com/support/understanding-purplepass-account-payments-processing-and-fees/ · Support article, section headed How Can I Control Who Pays Fees, quoted in a search result snippet, checked 27 October 2026

**Card processing** · Yes — Purplepass takes the card payment itself and charges 3% online, on top of the per-ticket service fee; organizers can instead connect their own card processor.

> Service Fee - 2.5% plus $0.99 per ticket; Credit Card Processing - 3% of total price (online) or 2.5% of price plus $0.25 per transaction
> — https://www.purplepass.com/learn/pricing/ · Pricing page credit card processing rows, quoted in a FinancesOnline comparison snippet, checked 27 October 2026

**All-in price at checkout** · No — By default the fees are added to the ticket price during checkout rather than built into the price a buyer first sees on the event page.

> By default, the customers will pay all fees, but you can choose to fully absorb fees or even split it up and let the customer pay a portion, and you pay the rest.
> — https://www.purplepass.com/support/understanding-purplepass-account-payments-processing-and-fees/ · Support article, section headed How Can I Control Who Pays Fees, quoted in a search result snippet, checked 27 October 2026

**Free events** · Yes — Free and RSVP events carry no service fee at all, so an organizer collecting free sign-ups pays Purplepass nothing.

> The pricing is a flat rate of 2.5% + $0.99/ticket. There are no fees for building seating charts, hosting free or RSVP events, no signup fees, no contracts, unlimited number of events, and no box office fees.
> — https://get.purplepass.com/eventbrite-ticket-alternatives/ · Purplepass Ticketing entry, Price paragraph, checked 27 October 2026

**Fees on refunds** · No — The service charge is kept when a ticket is refunded, including for a canceled event, so the buyer gets back less than they paid.

> If the event is cancelled, you will receive a refund minus the service charge and delivery fee (if applicable), which are not refundable.
> — https://www.purplepass.com/static/buyers-terms · Ticket buyer terms, refunds clause, quoted in a search result snippet, checked 27 October 2026

**Nonprofit rates** · Yes — Registered nonprofits pay a lower rate on each online ticket, 2.0% plus 99 cents instead of the standard 2.5% plus 99 cents.

> SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE
> — https://www.purplepass.com/learn/pricing/ · Pricing page fee schedule, quoted in a GetApp search result snippet, checked 27 October 2026

**Plans and subscriptions** · No — There is no monthly or yearly plan to buy: the published schedule is only per-ticket fees and card processing, with no sign-up fee.

> SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE
> — https://www.purplepass.com/learn/pricing/ · Pricing page fee schedule, quoted in a GetApp search result snippet, checked 27 October 2026

**Donations and tips** · Yes — Donations are set up as a ticket type, with a minimum amount you choose or zero to accept anything; checkout does not ask buyers to tip Purplepass.

> After selecting donation as a ticket type, you will be presented with a field below. Here, you can add a minimum amount that the customer can donate.
> — https://help.purplepass.com/hc/en-us/articles/22027471182999-Collecting-donations-for-events-and-businesses · Help center article, setup steps, quoted in a search result snippet, checked 27 October 2026

**Sales tax on tickets** · Partly — adds a tax line that you set yourself per ticket type; nothing on the pages we read says Purplepass files or pays that tax for you.

> Here you can set who pays the service fee (if the customer pays or you will absorb the cost), a custom facility fee, a custom tax, the status of the ticket
> — https://www.purplepass.com/blog/2016/05/17/support-staff-notes-and-advanced-ticketing-options/ · Blog post describing advanced ticket options, quoted in a search result snippet, checked 27 October 2026

### Getting paid

**When you get the money** · Partly — Money is held and paid out the Thursday after the event when Purplepass takes the payments; connect your own card processor and it reaches you as sales happen.

> Payouts happen on the following Thursday after your event.
> — https://help.purplepass.com/hc/en-us/articles/21875710869655-Getting-paid-with-Purplepass · Help center article Getting paid with Purplepass, opening line, quoted in a search result snippet, checked 27 October 2026

**Your buyers’ details** · Yes — You can download your buyers' contact details from the dashboard and email them from the platform, though the built-in tool only mails people who already ordered.

> If you would like to download your customer’s contact information, follow these steps: Log in to your Purplepass event organizer dashboard
> — https://help.purplepass.com/hc/en-us/articles/22175007645719-Downloading-my-customer-s-contact-information · Help center article, step list, quoted in a search result snippet, checked 27 October 2026

### Selling the tickets

**Ticket types and discounts** · Yes — Sale offers and discounts are part of the standard setup, with promo and access codes, early-bird pricing and group discounts documented in the help center.

> Advanced ticketing, sale offers, and discounts
> — https://get.purplepass.com/eventbrite-ticket-alternatives/ · Purplepass Ticketing entry, feature list, checked 27 October 2026

**Reserved seating** · Yes — Buyers pick their own seat on a chart Purplepass's team builds for you, and it charges nothing for building the charts.

> The pricing is a flat rate of 2.5% + $0.99/ticket. There are no fees for building seating charts, hosting free or RSVP events, no signup fees, no contracts, unlimited number of events, and no box office fees.
> — https://get.purplepass.com/eventbrite-ticket-alternatives/ · Purplepass Ticketing entry, Price paragraph, checked 27 October 2026

**Questions at checkout** · Yes — You can add your own questions to the purchase, and the help center documents asking them once per order, per ticket type, or for every ticket bought.

> You can create custom questionnaires to survey your guests when they are purchasing tickets.
> — https://guides.purplepass.com/purplepass-merchandise-mode · Guides page, merchandise mode walkthrough, checked 27 October 2026

**Registration forms and waivers** · Yes — Your own fields are asked during the purchase as custom questions; we found no vendor page we could read that documents a waiver attendees sign.

> You can create custom questionnaires to survey your guests when they are purchasing tickets.
> — https://guides.purplepass.com/purplepass-merchandise-mode · Guides page, merchandise mode walkthrough, checked 27 October 2026

**Waitlist** · No — Purplepass says plainly that it has no waiting list for tickets, so a sold-out event collects nothing unless you improvise a ticket type.

> No, we currently do not have any sort of waiting list for tickets.
> — https://help.purplepass.com/hc/en-us/articles/22229077174935-Is-there-a-Purplepass-waiting-list-for-tickets · Help center article, answer line, quoted in a search result snippet, checked 27 October 2026

**Online events** · Yes — Livestream is its own ticket type, and buyers watch through a widget on your site or Purplepass's stream page using their code.

> Purplepass’ live stream ticket type and widget allows users to manage virtual events in their account. Similar to regular tickets, customers can purchase tickets to a live stream and view it using the widget.
> — https://guides.purplepass.com/using-purplepass-live-stream-feature · Guides page, opening paragraph, checked 27 October 2026

**Sell on your own website** · Yes — A few lines of widget code put the whole buying process on your own site, so buyers never leave your pages to pay.

> With a few lines of code, you can fully integrate the entire buying process directly into your own website.
> — https://help.purplepass.com/hc/en-us/articles/22084480545815-Embedding-ticket-widgets-onto-your-website · Help center article, opening paragraph, quoted in a search result snippet, checked 27 October 2026

**Website builders** · Yes — native plugin or app for WordPress, through its own plugin for The Events Calendar; any other site takes tickets with the generated embed code.

> Sync your Purplepass events with The Events Calendar using our new WordPress plugin. Manage your ticketing 100% through WordPress.
> — https://get.purplepass.com/purplepass-for-the-events-calendar/ · Landing page headline and subhead, quoted in a search result snippet, checked 27 October 2026

**Add-ons** · Yes — Buyers can add merchandise, parking passes and concessions to the same order, and those items need not count against your admission capacity.

> This could include anything from merchandise, parking passes, ticket add-ons such as concessions or beer garden tickets, and more.
> — https://help.purplepass.com/hc/en-us/articles/22001236571927-Selling-merchandise-parking-and-upgrades · Help center article, opening paragraph, quoted in a search result snippet, checked 27 October 2026

**Refunds and transfers by buyers** · No — Buyers cannot refund themselves: sales are final unless the event is canceled or postponed, and no vendor page we read offers a buyer-run transfer.

> If you've bought a ticket for an event and find yourself unable to attend, we are unable to offer a refund for this reason. All sales are considered final unless the event is cancelled or postponed.
> — https://help.purplepass.com/hc/en-us/articles/22230286302487-Can-I-request-a-refund-if-I-can-t-attend-an-event · Help center article, answer paragraph, quoted in a search result snippet, checked 27 October 2026

### At the door

**Check-in app** · Yes — Purplepass Pro is a free app for phones and tablets that scans printed and digital tickets, and its store listing advertises working with no connection.

> Turn your smartphone into a high-speed ticket scanner & entry management tool
> — https://play.google.com/store/apps/details?id=com.purplepass.PurplepassPro · Google Play listing, app subtitle, checked 27 October 2026

**Door sales** · Yes — Door sales carry no Purplepass service fee at all; a card taken at the door is charged 2.5% plus 25 cents per transaction.

> SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE
> — https://www.purplepass.com/learn/pricing/ · Pricing page fee schedule, quoted in a GetApp search result snippet, checked 27 October 2026

### Finding buyers

**Listed where buyers browse** · Yes — Your event appears on Purplepass's own public site, where visitors browse upcoming events; the published fee schedule is the same wherever the ticket sells.

> Find upcoming events in your area
> — https://www.purplepass.com/ · Home page event discovery heading, quoted in a search result snippet, checked 27 October 2026

**Email to buyers** · Yes — An Email Customers tool sends and schedules campaigns from your account, but the recipients must be people who already bought from you.

> Send and schedule email messages directly to your customers.
> — https://www.purplepass.com/support/adding-recipients-for-the-email-customers-tool/ · Support article, Email Customers description, quoted in a search result snippet, checked 27 October 2026

### What it connects to and where it is sold

**Works with** · Yes — A Mailchimp integration syncs buyer contacts for segmenting, and Purplepass is listed on Zapier for connecting orders to other tools.

> With our Mailchimp integration, you can enhance your email marketing by segmenting your customers based on their interests.
> — https://help.purplepass.com/hc/en-us/articles/25771098917911-Topic-specific-subscription-lists-in-Mailchimp · Help center article, opening sentence, quoted in a search result snippet, checked 27 October 2026

**United States** · Yes — Fees and tickets are published in US dollars for US events, and its privacy policy is written for people in the United States

> This Privacy Policy is intended to cover collection of information on our website from residents of the United States.
> — https://www.purplepass.com/docs/privacy.html · Privacy policy, scope paragraph, quoted in a search result snippet, checked 27 October 2026

### Starting and getting help

**Free to start** · Yes — Yes, if you pass the fees on: buyers pay all fees by default, there is no sign-up fee, and free events cost nothing at all.

> By default, the customers will pay all fees, but you can choose to fully absorb fees or even split it up and let the customer pay a portion, and you pay the rest.
> — https://www.purplepass.com/support/understanding-purplepass-account-payments-processing-and-fees/ · Support article, section headed How Can I Control Who Pays Fees, quoted in a search result snippet, checked 27 October 2026

**Sign up without a sales call** · Yes — You can open an account and publish an event yourself in minutes without talking to sales, though the site also pushes a demo request.

> Purplepass makes creating and promoting your event easy; just 6 steps and only takes 15 minutes or less to go live!
> — https://get.purplepass.com/eventbrite-ticket-alternatives/ · Purplepass Ticketing entry, description paragraph, checked 27 October 2026

**Contract** · No — No contract and no sign-up fee to start selling, with unlimited events; special discounted rates or rented equipment are the stated exceptions.

> The pricing is a flat rate of 2.5% + $0.99/ticket. There are no fees for building seating charts, hosting free or RSVP events, no signup fees, no contracts, unlimited number of events, and no box office fees.
> — https://get.purplepass.com/eventbrite-ticket-alternatives/ · Purplepass Ticketing entry, Price paragraph, checked 27 October 2026

**Support on event day** · Yes — Email and a toll-free phone line are staffed around the clock, and 24/7 support is listed as included at no extra cost.

> You can reach customer service by emailing support@purplepass.com or calling us toll-free at 1-800-316-8559. Support representatives are available 24/7 via email or telephone
> — https://help.purplepass.com/hc/en-us/articles/22226929225111-Information-for-contacting-customer-service · Help center article, contact paragraph, quoted in a search result snippet, checked 27 October 2026

## Purplepass alternatives

- [Race Entry](https://boxofficefees.com/raceentry) · Free plan: Free race management software paid for by one per-registration fee that already covers card processing.
- [GoFundMe Pro](https://boxofficefees.com/gofundme-pro) · Price on request: Nonprofit fundraising platform with event ticketing, registration and Live Events, sold by quote.
- [Humanitix](https://boxofficefees.com/humanitix) · Free plan, then $1.29 per paid ticket: Nonprofit ticketing: 5% + $1.29 a paid ticket, card processing included, profits to charity.
- [Eventbrite](https://boxofficefees.com/eventbrite) · Free plan, then $69 a month: Ticketing platform with a buyer-discovery marketplace and optional fee transfer.
- [Ticket Tailor](https://boxofficefees.com/ticket-tailor) · Free plan, then £0.60 (about $0.80) per ticket: Flat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account.
- [RSVPify](https://boxofficefees.com/rsvpify) · Free plan, then $0.90 per ticket: Registration, ticketing, guest management, seating, and QR-code check-in in one platform.
- [RunSignup](https://boxofficefees.com/runsignup) · Free plan: Free endurance-event registration platform billed only through per-transaction processing fees.
- [TicketSpice](https://boxofficefees.com/ticketspice) · From $0.99 per ticket: Flat 99¢-per-ticket ticketing for events and attractions, with in-house payments and a box office app.
- [Zeffy](https://boxofficefees.com/zeffy) · Free plan: Free fundraising platform for nonprofits with event ticketing, auctions and a built-in donor CRM.

8 of the 9 publish a price.

[All 9 alternatives](https://boxofficefees.com/purplepass/alternatives/)

## Sources and changes

Last changed 30 October 2026

**Sources** (21)

- https://www.purplepass.com/learn/pricing/, read 27 October 2026
- https://get.purplepass.com/eventbrite-ticket-alternatives/, read 27 October 2026
- https://www.purplepass.com/support/understanding-purplepass-account-payments-processing-and-fees/, read 27 October 2026
- https://guides.purplepass.com/purplepass-merchandise-mode, read 27 October 2026
- https://www.purplepass.com/, read 27 October 2026
- https://www.purplepass.com/blog/2016/05/17/support-staff-notes-and-advanced-ticketing-options/, read 27 October 2026
- https://www.purplepass.com/docs/privacy.html, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/21875710869655-Getting-paid-with-Purplepass, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22001236571927-Selling-merchandise-parking-and-upgrades, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22027471182999-Collecting-donations-for-events-and-businesses, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22084480545815-Embedding-ticket-widgets-onto-your-website, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22175007645719-Downloading-my-customer-s-contact-information, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22226929225111-Information-for-contacting-customer-service, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22229077174935-Is-there-a-Purplepass-waiting-list-for-tickets, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/22230286302487-Can-I-request-a-refund-if-I-can-t-attend-an-event, read 27 October 2026
- https://help.purplepass.com/hc/en-us/articles/25771098917911-Topic-specific-subscription-lists-in-Mailchimp, read 27 October 2026
- https://get.purplepass.com/purplepass-for-the-events-calendar/, read 27 October 2026
- https://www.purplepass.com/static/buyers-terms, read 27 October 2026
- https://play.google.com/store/apps/details?id=com.purplepass.PurplepassPro (Independent source), read 27 October 2026
- https://www.purplepass.com/support/adding-recipients-for-the-email-customers-tool/, read 27 October 2026
- https://guides.purplepass.com/using-purplepass-live-stream-feature, read 27 October 2026

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