# AXS — AEG-owned primary ticketing for arenas, theatres, festivals and teams, sold through a demo request. > Source: Box Office Fees — https://boxofficefees.com/axs (structured, researched, re-verified) AXS is the ticketing platform AEG supplies to venues, promoters, festivals and sports teams, which sell primary tickets through AXS.com and the AXS app. Tickets are delivered digitally with AXS Mobile ID and scanned by its access-control technology. **Best for:** Arenas, theatres, festivals and teams that want one ticketing partner for a whole venue | Fact | Value | | --- | --- | | Website | https://www.axs.com/ | | Category | Enterprise event platforms, Concerts and nightlife, Sports and races, Theatres and performing arts | | API | Partly | | Open source | No | | Price | Price on request | | Price checked | 28 October 2026 | **What we checked** - Pages last read: 28 October 2026 ## AXS price and terms **Terms** - Sign up without sales: No ## For AI agents - API: Partly Read on https://solutions.axs.com/us/contact/, 28 October 2026. ## What we checked on AXS ### What the fees come to **The fee per ticket** · Yes — AXS states the shape of its buyer fees: a service charge on every paid ticket plus one handling or processing charge per order, with a delivery fee possible depending on the delivery method; no rate or cap is published anywhere we could read. > any “primary” tickets ... purchased on the Service are typically subject to a per-ticket service charge and a per-order handling or processing charge. A per-order delivery fee may also be assessed > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Purchases – Primary Tickets' paragraph, checked 28 October 2026 **Who pays the fees** · Partly — By default the buyer pays the fees on top of the ticket price, which AXS says it imposes or collects on behalf of its venue and promoter clients; nothing on the pages we read says an organizer can pay them out of the ticket price instead. > you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as service fees > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Purchases – General' paragraph, checked 28 October 2026 **Card processing** · Partly — AXS takes card, debit and PayPal payments, and says a client can instead process the sale on its own payment processor so the venue's name shows on the statement; no processing rate is published on any page we could read. > In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Client’s or the venue’s name. > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Payment' paragraph, checked 28 October 2026 **All-in price at checkout** · Yes — AXS says the first total a US buyer sees already carries the base ticket price and every mandatory fee, under all-in pricing law; taxes, shipping and optional extras can still be shown separately later in checkout. > The total price you see at the start of your purchase includes the base ticket price and any mandatory fees, in accordance with federal and state all-in pricing laws. > — https://support.axs.com/hc/en-us/articles/201083104-What-fees-are-there-when-buying-tickets · AXS Help Center article 'What fees are there when buying tickets?', opening paragraph, checked 28 October 2026 **Fees on refunds** · No — AXS states plainly that fees are not returned on a refund, and its UK agreement says the ticket price and the fees are both non-refundable, so the buyer loses the fee money when a ticket is refunded. > All purchases, including both the face value and the associated fees, are non-refundable. > — https://www.axs.com/uk/about-purchase-agreement_UK_v6.html · Purchase Agreement – United Kingdom, 'Purchases – Primary' paragraph, checked 28 October 2026 ### Selling the tickets **Ticket types and discounts** · Yes — AXS reserves the right to honor or condition coupon codes and promotional codes on the service, and sells VIP-classed tickets and special-offer prices alongside standard ones; its pages do not describe early-bird tiers or group tickets for organizers. > to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Information/Services We Provide to You' paragraph, checked 28 October 2026 **Reserved seating** · Yes — Tickets are issued to a named seat location and AXS asks buyers to check their seat selection before completing checkout, and it sells premium and suite seating for venues; the pages we read do not show the chart itself. > Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Refunds and Exchanges' paragraph, checked 28 October 2026 **Online events** · Yes — AXS sells tickets to online events and says those tickets are usually delivered to the buyer's AXS account straight after purchase, with streaming quality and device compatibility expressly not guaranteed. > tickets for online events will typically be delivered to your AXS account immediately following purchase > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Delivery of Tickets' paragraph, checked 28 October 2026 **Add-ons** · Yes — The service sells merchandise, parking and other items alongside tickets in the same purchase, and AXS also offers in-venue payments for food and merchandise through its app. > If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Purchases – General' paragraph, checked 28 October 2026 **Refunds and transfers by buyers** · Partly — Buyers can pass tickets to someone else from their AXS account, normally with no fee, and can list eligible tickets through AXS Official Resale, but purchases themselves are non-refundable and a promoter can switch resale off. > Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale ... If transfer of tickets is permitted, there is no associated fee > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Transfers' paragraph, checked 28 October 2026 ### At the door **Check-in app** · Yes — AXS supplies access-control technology at the gate, from Coachella to Red Rocks, and opens APIs so third-party devices can redeem AXS-issued tickets; its pages do not say whether a scanning app is free or works offline. > From Coachella to Red Rocks, we’ve got you covered with access control technology designed to get fans in the venue quickly and securely. > — https://solutions.axs.com/us/venue-experience/ · Venue Experience page, 'Access Control' block, checked 28 October 2026 **Door sales** · Yes — Venue box offices sell and release AXS tickets, and AXS tells buyers without a smartphone to bring their confirmation and payment card to the box office; no door-sale fee is published on any page we read. > In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venue’s box office. > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Purchases – Primary Tickets' paragraph, checked 28 October 2026 **Apple Wallet** · No — For AXS Mobile ID tickets the vendor says the ticket has to stay in the AXS app because its barcode changes every 59 seconds, so it is not added to the phone's wallet. > Due the nature of the ticket and it’s barcode that changes every 59 seconds, it needs to be located in the AXS App. > — https://axssupportuk.axs.com/hc/en-gb/articles/14184424053788-Can-I-add-my-ticket-to-my-phone-s-wallet · AXS UK Support article 'Can I add my ticket to my phone's wallet?', answer text, checked 28 October 2026 **Google Wallet** · No — The same answer covers Android: AXS says a Mobile ID ticket must live in the AXS app rather than a phone wallet, because the barcode refreshes every 59 seconds. > Due the nature of the ticket and it’s barcode that changes every 59 seconds, it needs to be located in the AXS App. > — https://axssupportuk.axs.com/hc/en-gb/articles/14184424053788-Can-I-add-my-ticket-to-my-phone-s-wallet · AXS UK Support article 'Can I add my ticket to my phone's wallet?', answer text, checked 28 October 2026 ### Finding buyers **Listed where buyers browse** · Yes — A client's events are sold on AXS.com and in the AXS app, and AXS also distributes inventory through partner channels; no page we read says a sale through those channels costs the organizer more. > Find your event on AXS.com or AXS App and simply click “Get Tickets”. > — https://support.axs.com/hc/en-us/articles/360033107093-How-can-I-buy-tickets · AXS Help Center article 'How can I buy tickets?', answer text, checked 28 October 2026 **Email to buyers** · Yes — AXS sells clients a marketing-services suite aimed at finding new fans and selling more tickets, and gave Florida Theatre integrated marketing capabilities; its pages do not say the organizer sends the emails itself. > Comprehensive suite of marketing services designed to help you find new fans and sell more tickets. > — https://solutions.axs.com/us/marketing-services/ · Marketing Services page, 'Client Marketing' block, checked 28 October 2026 ### What it connects to and where it is sold **API** · Partly — AXS states it has APIs that let third-party devices redeem AXS-issued tickets, and announced a partner API integration with Tickets for Good, but we found no public developer documentation or self-serve credentials. > Seamlessly connect to 3rd party devices with AXS APIs to allow redemptions of AXS issued tickets. > — https://solutions.axs.com/us/venue-experience/ · Venue Experience page, '3rd-Party Integrations' block, checked 28 October 2026 **United States** · Yes — All ticket prices for events that occur in the United States are stated in U.S. > All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars. > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Payment' paragraph, checked 28 October 2026 **Canada** · Yes — All ticket prices for events that occur in Canada are stated in Canadian Dollars. > All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars. > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Payment' paragraph, checked 28 October 2026 ### Starting and getting help **Sign up without a sales call** · No — There is no sign-up for organizers: every AXS Solutions page ends in a demo request form, and the business site says AXS will get in touch rather than letting you set up an event today. > Interested in learning more about AXS ticketing technologies and services? We’d love to meet you! Tell us a little about yourself and we’ll be in touch. > — https://solutions.axs.com/us/contact/ · Request a Demo page, introductory paragraph, checked 28 October 2026 **Contract** · Partly — AXS signs venue-level ticketing agreements and its own announcements call them exclusive, so a client is tied for the deal's life; no page we read gives a term length, notice period or per-event exit. > The Florida Theatre is proud to announce an exclusive ticketing agreement with AXS > — https://solutions.axs.com/us/2026/09/09/florida-theatre-names-axs-its-official-ticketing-partner/ · Press release 'Florida Theatre names AXS its official ticketing partner', first paragraph, checked 28 October 2026 **Support on event day** · Yes — Buyer support runs by live chat and ticket form from 8am to 10pm CST on weekdays and noon to 10pm at weekends, with a US helpline on 1-888-929-7849; client support hours are not published. > Our helpline number is 1-888-929-7849. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. > — https://www.axs.com/about-purchase-agreement_US_v6.html · Purchase Agreement – North America, 'Helpline' paragraph, checked 28 October 2026 ## AXS alternatives - [Race Entry](https://boxofficefees.com/raceentry) · Free plan: Free race management software paid for by one per-registration fee that already covers card processing. - [RunSignup](https://boxofficefees.com/runsignup) · Free plan: Free endurance-event registration platform billed only through per-transaction processing fees. - [Eventbrite](https://boxofficefees.com/eventbrite) · Free plan, then $69 a month: Ticketing platform with a buyer-discovery marketplace and optional fee transfer. - [TicketSpice](https://boxofficefees.com/ticketspice) · From $0.99 per ticket: Flat 99¢-per-ticket ticketing for events and attractions, with in-house payments and a box office app. - [Ticketmaster](https://boxofficefees.com/ticketmaster) · Price on request: Enterprise ticketing for venues, teams and promoters, sold through its own marketplace. - [Ticket Tailor](https://boxofficefees.com/ticket-tailor) · Free plan, then £0.60 (about $0.80) per ticket: Flat per-ticket fee ticketing paid into your own Stripe, PayPal or Square account. - [UltraSignup](https://boxofficefees.com/ultrasignup) · Free plan, then $2.50 per registration: Race registration, results and free timing for trail, ultra and endurance events in North America. - [Etix](https://boxofficefees.com/etix) · Price on request: Venue-focused primary ticketing with box office, scanning, patron data and marketing, sold by quote. - [Tixr](https://boxofficefees.com/tixr) · Price on request: Enterprise live-event ticketing and commerce platform with quote-only fees. 6 of the 9 publish a price. [All 9 alternatives](https://boxofficefees.com/axs/alternatives/) ## Sources and changes Last changed 28 October 2026 **Sources** (9) - https://www.axs.com/about-purchase-agreement_US_v6.html, read 28 October 2026 - https://axssupportuk.axs.com/hc/en-gb/articles/14184424053788-Can-I-add-my-ticket-to-my-phone-s-wallet, read 28 October 2026 - https://solutions.axs.com/us/contact/, read 28 October 2026 - https://solutions.axs.com/us/venue-experience/, read 28 October 2026 - https://support.axs.com/hc/en-us/articles/201083104-What-fees-are-there-when-buying-tickets, read 28 October 2026 - https://support.axs.com/hc/en-us/articles/360033107093-How-can-I-buy-tickets, read 28 October 2026 - https://www.axs.com/uk/about-purchase-agreement_UK_v6.html, read 28 October 2026 - https://solutions.axs.com/us/2026/09/09/florida-theatre-names-axs-its-official-ticketing-partner/, read 28 October 2026 - https://solutions.axs.com/us/marketing-services/, read 28 October 2026 ## Is this yours? Claim AXS: https://boxofficefees.com/claim/axs Report an error if a fact is wrong: hello@boxofficefees.com, subject "Report an error: AXS (axs)".